I’m new to Freshservice. I just want to ask if where can maintain the Sub-category and Item for SR? I'm having this kind of ticket view for all SR tickets.
Also, I noticed when I point it to subject field, it will show - this ticket has no description.
Is this the description system is referring to?
Note : All my SR has description since its a required field. so i wonder what is this thing.
Best answer by mmccoyView original