Question

Using the API to add any asset from inventory to a new ticket

  • 13 September 2021
  • 1 reply
  • 22 views

Posting this here since it’s about Freshservice and not Freshdesk specifically, but there isn’t an API specific category.

I’m using a Service Request to create a form for technicians, primarily student workers, to fill out when they check on printers in labs and public spaces to report on the amount of paper present and if there are any printer issues to report.  If the amount of paper present is below a certain threshold and/or there is a problem with the printer, an Incident ticket is created using webhooks to the API; if it is both items, there are two tickets created as they are different issues.

This logic works just fine.

However, what I would like to is attach the printer reported to the ticket via the API.  The SR form gets me the name of the printer, which is in the {{ticket.ri_74_cf_which_printer}} variable.  However, to add an asset to a ticket that is being created, I need to use the display_id for the printer.  I know this is available through the URL for the printer, but I’m stuck on how to go about adding it programmatically with the API to the ticket.

Any thoughts or recommendations?


1 reply

Userlevel 3

Hey Sean,

Not sure I am following the process.  Just wanted to clarify, are you using a custom application to make API calls into Freshservice? IE a custom web app?

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