Question

Freshchat forwarding to external email


I have freshchat installed on my website which is great.  However, I cannot seem to get any notification outside the chat environment in terms of seeing new chats and responding to them.

So my question is:

Is it possible to get all chats forwarded to an external email address and then to be able to reply to the chat via email?  Seems like it should be a no brainer but I can’t find it anywhere.

Thanks in advance


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