With the pandemic and people forced to shift to remote work, it’s understandably even tougher for customer service teams to stay motivated every day.
Customer service motivation needs to blend in with an organization's culture to create fulfilling jobs for their frontline employees.
Take a look at this short guide to keep your customer service agents happy.
Which one (or more) of these works best for you?
1. By promoting two-way communication.
2. Empowering the agents with the right tools
3. Rewarding and appreciating your support reps.
4. Regulating workload and setting realistic goals
5. Sharing customer appreciation with the agents