Share your thoughts or start a discussion on best practices around CX
- 3 Topics
- 6 Replies
For a lot of companies customer support has truly become a differentiator. While a lot has been spoken about scaling customer first culture, effective Onboarding processes et al- all these start to diminish as the support org (and the company)starts to scale. Given this premise- What do you think i...
Article Intra-team communications
In many customer facing teams (support, customer success) act as the liaison between customers, and all the internal teams like product development, marketing, sales among others. Do you follow any best practices while doing this? In other words, what do you do to ensure customer facing teams have...
Article Remote team best practices
Do you have any best practices when it comes to managing remote support teams? I know a lot of them revolve around best practices for work from home like have a dedicated work space, schedule as though you were in an actual office, but I was looking for specific around customer support. Are you usin...
Already have an account? Login
Login to the community
No account yet? Create an account
Social LoginLogin for Freshworks employees Login with LinkedIn
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.