Share your thoughts or start a discussion on best practices around CX
- 4 Topics
- 10 Replies
Always wondered how some brands provide amazing customer service throughout weekends! Do they have 100% of support agents online and working full time during weekends? Any idea on tips & tricks followed? Is a human behind the screen really a human or do they use AI, Bots etc.?
Article Remote team best practices
Do you have any best practices when it comes to managing remote support teams? I know a lot of them revolve around best practices for work from home like have a dedicated work space, schedule as though you were in an actual office, but I was looking for specific around customer support. Are you usin...
Article Intra-team communications
In many customer facing teams (support, customer success) act as the liaison between customers, and all the internal teams like product development, marketing, sales among others. Do you follow any best practices while doing this? In other words, what do you do to ensure customer facing teams have...
For a lot of companies customer support has truly become a differentiator. While a lot has been spoken about scaling customer first culture, effective Onboarding processes et al- all these start to diminish as the support org (and the company)starts to scale. Given this premise- What do you think i...
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