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I’m really struggling to do this - can anyone help? I can see how to export data by filters, but I can select a years worth of tickets to export. I’m looking to export 2020 and 2021 and 2021 ticket information by “TYPE” and I’m stuck. Thank you if anyone can help me. I am on the free plan.
Hi allThe Community team does a great job in trying to keep down the level of spam posts and spam responses here (as does the technology itself).Some spam inevitably slips though, usually when the answer seems credible but there’s an advertising link inserted like this.If you see spam like this, the “…” icon/button can be used to flag it for removal. Thanks :)
AXELOS has run a survey I created on sustainability and IT. I’ve still to analyze it in correlation terms but here are a few interesting snippets:1166 people completed the survey 87% of organizations have included sustainability across at least one of strategies, priorities, and metrics However 91% of the respondents think that their organizations could do moreThe top 3 sustainability challenges were:Competing priorities for resources 51% Missing knowledge and skills 39% Insufficient education and training 38%
I’d love to attend this Freshworks customer event in November and hopefully I can make it work from here in the UK. If you are thinking of attending (I’ve not seen a registration page or agenda yet), what would you hope to get from the event? Please let me know as a response :)
Blog “quality” is subjective but before you publish a blog, it’s worth considering doing the following:Read it through and check spelling – a badly written blog is a hard-to-read blog. It can also distract the reader from your message if they are mentally “red-penning” your blog. Ensure that you make a point – and that it’s the point you intended to make. Unfortunately a blog that wastes the reader’s time can prevent them returning to your blogs. Try to make the blog easy to read – add graphics if appropriate, break it up through the use of section titles, and consider bullet points when listing things. Avoid the use of jargon – yes, I’m personally bad at this but I do try to link to definitions. Link to the people and resources that you mention – if you big-up someone or their work then link to them on the Community or social media.
Here are 5 tips for writing a blog: You don’t have to write a blog all in one go. It’s also often good to put a blog down and return to it for a number of reasons: to add in extra content that you have since thought of; to remove content that is superfluous or potentially open to misinterpretation; and you can better assess whether you have made your point. You don’t need a brilliant blog title when you start writing it – my blog titles are often things like “EX Blog” and the title comes once the blog is part-written or complete. Sometimes the blog title changes as the blog is being written, usually as the content changes the blog context. You don’t need to start at the start and end at the end – just write as ideas come into your head, so you might write the last paragraph first. Dropping a number of key points down, reordering them, and then joining them together is an easy way to write a blog. You could say it is blogging-by-numbers but it works for me. You can have multiple blogs
If you want to blog in the Refresh Community, then here are some tips I wrote a decade ago that still apply:Writing a blog might seem too steep a challenge for some. It’s not. Just give it a go after considering the following points:Understand that your knowledge is valuable – many people don’t blog because they think they have nothing of interest to say. Just focus on what you know and you will be surprised at how helpful it will be to others. If you are worried about your blog, and need a “safety net,” then send it to a friend or colleague to review before posting it (or to me if you like). The more you blog the easier it will become. Your blog doesn’t have to be “War and Peace” – blogs are ideally 500-600 words long (or so I’m told). If they are longer or shorter, so what if the content is worth reading? The main thing is to think of the reader, their attention span, and the value-add relative to the word count. For instance, this blog will well-exceed 1000 words so I decided to spl
To potentially up your blog’s readership:Think hard about the blog’s title – this is not only to attract the attention of the reader but also to improve your blog’s search engine ranking (as will adding tags). Many of my better blogs have died due to their titling rather than their content and conversely average blogs have done well due to a great title. Sometimes a clever blog title will prevent you getting reads. Exploit what works with blog titling – yes it’s naughty I know but some blog titles attract more reads than others. Examples are “10 Top Tips For …” or titles that are somewhat provocative. But also remember that a misleading title, where the blog doesn’t deliver on its promise, will also alienate readers from reader your future posts. Socialize the blog – blog reads might be heavily dependent on the links to it (as well as search engine rankings). So push your blog out via your social channels (Twitter, LinkedIn, Facebook, etc.). A second posting to Twitter can help too as
I’ve just stumbled across the Freshworks “Champions of Delight - 2021” while searching for information on the Refresh 2022 event.Last year’s winners are listed here: https://www.freshworks.com/championsofdelight/But it got me thinking on what new awards would be needed as we end 2022. Any thoughts?
I am looking to update a ticket with a Power Automate Flow. Specifically, I want to add attachments from a SharePoint list item. I’ve heard from multiple people that it is best to use a HTTP call over the built-in connector. The request is form-data type. I’ve tried adding attachments into an array as it asks, but it’s just not working. It says my format is wrong or if not that, my array is an object instead of an array. Does anyone know how I can do this?
All the Global Jams look great (especially the variety of locations) and somehow I missed that there’s one local to me when scanning through them. Thanks to Google though I found that there’s one local to me (London) in June.If you are looking for a UK Freshworks event, then here’s the link: https://www.freshworks.com/events/global-jam/london/
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