Does anybody know how to setup dashboard widgets to show:-
Responses due today
New Requester Responses that have been added to tickets.
The agent currently gets an email when a response has been added to a ticket, but I’d like to add a dashboard widget rather then rely on emails.
I can see a column called state when we look at a ticket list, but I don’t seem to be able to filter on state.
Thanks
Best answer by Sona_Senthil
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