Chatbots & AI
Discuss how Chatbots & AI can digitise and transform Customer Experience
- 9 Topics
- 8 Replies
Article AI & Sales: The future of CRM?
There's a lot of buzz around AI in CRMs.But what exactly can you do better when there is an AI injecting intelligence into your CRM?Prospects are scored based on their actions, so you know who to target and convert faster Next best actions are suggested by the AI to keep the deal moving Deal insigh...
Implementing AI in sales can help your teams with:Making you more productive by doing dull and monotonous tasks Offering algorithm-based suggestions that can help you take action Helping you progress towards your goals faster than beforeHave you ever tried AI in sales before?
Implementing artificial intelligence to an IT estate that sprawls across geographies is no easy task. When trying to achieve this, despite the expected and achieved benefits of AI-powered solutions, there are several critical challenges that organizations have to overcome.Read the full report and un...
Article AI in Sales and Marketing
Historically, sales and marketing teams have been tasked with finding and qualifying new leads, contextually engaging with them based on their interest and ability to purchase, and taking them through the purchase cycle.Thanks to AI and ML, these teams can automate many of their tasks like lead gene...
Chatbots have proved to be effective and beneficial when adopted the right way. They have the potential for businesses and organizations to tremendously save on service and support costs, speed up response times, and make their support staff for more challenging work. I’d like to hear from our membe...
We’d like to hear more about the various avenues where Chatbots and/or AI is being adopted across industries. Are you using it to increase customer satisfaction? Perhaps reduce human intervention during a global pandemic? Tell us down below.
There’s a whole lot of either-or thinking when it comes to AI and human-delivered customer service, as the devil incarnate or as total salvation. At the devil-incarnate end of the spectrum is the thought that AI is here to replace all customer-facing employees and put an end to the personal relatio...
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