Chatbots & AI
Discuss how Chatbots & AI can digitise and transform Customer Experience
- 3 Topics
- 2 Replies
Chatbots have proved to be effective and beneficial when adopted the right way. They have the potential for businesses and organizations to tremendously save on service and support costs, speed up response times, and make their support staff for more challenging work. I’d like to hear from our membe...
We’d like to hear more about the various avenues where Chatbots and/or AI is being adopted across industries. Are you using it to increase customer satisfaction? Perhaps reduce human intervention during a global pandemic? Tell us down below.
There’s a whole lot of either-or thinking when it comes to AI and human-delivered customer service, as the devil incarnate or as total salvation. At the devil-incarnate end of the spectrum is the thought that AI is here to replace all customer-facing employees and put an end to the personal relatio...
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