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paddyb79Apprentice

asked in Can't Find a Space?

BulkUpdate Requestor in FreshService Ticket

Hi Communityi need to update approx 2000 Tickets what are “in one” of my Agents accounts to a “neutral” accounthow can i do a bulk update for this? found also no solution with scenarios, workflow ad so on.

10 hours ago

SanaSiddiquiSkilled Expert

posted in Welcome Lounge

Hello and welcome to the Freshworks Community | Let's get talking

Hello and welcome to the Freshworks Refresh Community! We are thrilled to have you as a part of our growing family. Our mission is to create a global community of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and career development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community. Kick things off by introducing as much or as little detail about yourself in the comments below.What brings you here? How long have you been a Freshworks user? Where are you working from? Or… just share GIF that captures your mood.Hit reply and let’s get talking! :)We’d love to chat with you 1:1 as well to take you on a tour of the community, get to know you, your goals and expectations better.SCHEDULE A CALL

2 days ago

MoskauApprentice

asked in Can't Find a Space?

CPQ documents additional elements/ xml/ html

I’m looking for a method to insert html or xml into the CPQ document builder.We currently have a single placeholder that has random information that changes for every document, to separate out this information into individual fields would be messy and not really sustainable.Is it possible to add a HTML element to the template builder to allow for this? is there a work around?

4 days ago

RiazSkilled Expert

published in Announcements and Events

Celebrating YOU and the year gone by!News

2021 was an important year for the Refresh Community - We were able to move many of our users from our internal forums and Slack to a single hub for all to collaborate, discuss, and share ideas.Work continues as we try to iron out new ways to meet your expectations and deliver delightful and insightful experiences – so thank YOU, for participating, sharing and welcoming new members! We want to take this opportunity to give a shout out to a few of our contributors that have helped grow this community, from engagement to moderation and everything in between. MODERATORS OF THE YEAR @hemanth.ramya, @Keer, @harshaa.sridhar – our champions taking care of the Customer Experience board, from support to hosting AMAs! @gururag.kalanidhi, @Aishwarya Parthasarathi, @Manasa Kumar – our heroes holding down our Sales & Marketing discussion board! @rajagopal.baladhandayutham, @sanofar.allahpichai – the team moderating conversations & discussions taking place on the Employee Experience categor

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7 days ago

sruthi.203Skilled Expert

published in Apps and Integrations

‘Tis the season to turn delivery dismay into delightMarketplace

Cheer and challenge in equal measure sums up the holiday season in a nutshell. For support reps, it can be the most stressful and busiest period of the year. Shipping volumes are at their highest, delivery issues are plenty due to surge in demand and weather complexities, customers expect speedy redressals, and constant reassurance; the list is never-ending and frankly exhausting. Here’s the silver lining - you can turn this dismay into delight by empowering your agents with powerful technology that helps them proactively respond to critical situations in the last mile. By bringing together your helpdesk and a delivery management platform, we want to help you overcome the challenges, complexities, and chaos of holiday season shipping. The Freshdesk - LateShipment.com integration strengthens the hands of your support team and helps you stay in control of the last mile by: Automatically triggering delivery-related tickets to be pushed to Freshdesk from LateShipment.com Sending persona

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9 days ago

sruthi.203Skilled Expert

published in Apps and Integrations

Customer Spotlight: Driving delightful transformations in the e-commerce industryMarketplace

Hello folks! If you’ve been around here for a while, you’d know that we strive to make every experience, at every touchpoint synonymous with delight. With an ecosystem of thousands of apps, the Freshworks Marketplace enables businesses like you to extend, unify, and customize your experience across our product suite; delight multiplied. Hear from our customers in the e-commerce industry on how they enhanced the capabilities of the Freshworks product suite by integrating it with an app: Poundit.com, an electronics e-commerce store, based in the Philippines implemented Freshdesk for its proactive messaging solution with greater team experience, and a well-connected ecosystem of apps. Since Poundit’s storefront is hosted on a Shopify platform, the Freshdesk + Shopify integration enhanced its capabilities and brought details like order status and user information right inside the Freshdesk team inbox. This helped in increasing the response rate by 50% and boosted customer satisfaction sc

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15 days ago

rhea.desouzaCommunity Manager

published in Welcome Lounge

Chapter 2: Navigate the waters - Understanding how content is organized.Getting Started

Hi folks. On today’s agenda is an excursion among the various categories available on the Community. I’m here to break it down so you can navigate the waters with ease and find success with our community! We’ve made some changes to the layout of our homepage, so you can access what’s important to you swiftly. Here’s an overview of what you can find in the Community. Tiles - All our products and interest areas are now nestled in one of these 6 tiles available on the homepage. Community Central: Before you begin your journey with the Refresh Community, this is your must-visit section to access our community guide and introduce yourself to your peers. Customer Experience: Direct any questions you might have around Freshdesk and it’s products right here. Sales & Marketing: As the name suggests, all things Freshsales, Freshmarketer and industry related is available.Employee Experience: Looking for information related to Freshservice and Freshteam? Jump right in. Academy: Your one-sto

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21 days ago

rashmi.nagCommunity Manager

published in Meet our Community Champions

Episode 1 ft. Keefe Andrews, Director of IT, SpawGlassBlog

Introducing Know our Refresh Community Champions - a monthly feature of sharing stories about our Most Valuable Players (MVPs) within Community! Meet the Refresh Community Champion of the month - @keefe.andrews 😁 Director of IT at SpawGlass, Keefe is an active contributor in the community for over seven months, who enjoys delivering solutions, collaborating, and sharing best practices.Hear his take on what he does, what he loves about Freshworks and the Refresh Community! Take a look at the special Community take-over that Keefe did exclusively for the Refresh Community Members! :) We love speaking to our members and sharing their stories here for all of you! If you’d like to nominate someone or yourself to be featured, just let us know and we’ll reach out to you.

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1 month ago

rhea.desouzaCommunity Manager

published in Welcome Lounge

Chapter 3: Search bar - A quest for your next read.Getting Started

Hey, I’m back to take you along on another chapter to learn about a lesser known feature on the Community map. This time it’s the search bar.As a community of over 13.8k members, it is highly likely that the answer you are looking for is already available on Refresh. So, what do you need to do to find out? Head over to the homepage, type in the keywords in the search bar, and hit magic in every search! Tada! Where are we off to next?

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1 month ago

sruthi.203Skilled Expert

published in 12 Days of Refresh Community

Day 7: Appy Holidays | E-commerce app roundup for delightful support experiencesMarketplace

Hello, and welcome to the season special edition of ‘Do more with the Freshworks Product Suite’. We know that embracing the magic and madness of the holiday season can get a bit overwhelming, for both customers and businesses alike. From managing the rush on your e-tail store and providing high-quality support to keeping track of innumerable shipping queries and reducing cart abandonment rates, there is no dearth of things to get done.So, this time around we want to help extend the spirit of delight to you and help make this time less stressful. Read through and discover an exciting line up of e-commerce exclusive apps that help enrich every touchpoint of your customer’s online journey. The first stop on the e-commerce journey is managing your storefront. During the holiday rush websites see 63% more traffic which translates to higher volumes of orders, queries, and tickets. To ease this process and ensure maximum efficiency, we suggest:1. BigCommerce + FreshdeskProvide personalized a

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1 month ago

rhea.desouzaCommunity Manager

published in Welcome Lounge

Chapter 6: Press play - The events section unveiled.Getting Started

Hey, hope you are having a great day! On to the next stop - this is a big one! The Events section.Click on the events section in the top bar on the homepage and find yourself amongst a plethora of upcoming events. From thought leadership led webinars, Freshworks product specific tutorials, virtual conferences and workshops, we have something for everyone. Dive into an event of your choice to know more - check out the date, time, speakers and agenda. Set a reminder by adding it to your Google calendar! Pro tip: Hit attend to register for an event of your choice and stay updated with all the action!

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1 month ago

sgutierrezTop Contributor

asked in Can't Find a Space?

Custom app - Delete contact based on specific tag

Dear community,I am creating a custom app which deletes contacts based on tags. The tag is added to the contact on the moment of the creation or afterwards manually. Is there an API request to GET only the contacts with a specific tag?Thanks

1 month ago

rhea.desouzaCommunity Manager

published in Announcements and Events

rhea.desouzaCommunity Manager

published in Announcements and Events

The Community Carnival November Agenda: All that you love and appreciate

It’s the second last month of the year, and the team is buzzing!We are celebrating November with a bucketful of thanks, gratitude and appreciation for our community members, and the tools that make our life easier! 🦉 Agent Roundtable II: Our super-agents are all set to talk ‘Staying Productive (and Sane!) in the Contact Queue’. RSVP here.November 9 | 3 PM GMT | 10 AM EST 📣 [Freshservice] Azure AD Orchestration Webinar: Say goodbye to all your mundane IT tasks, and hello to Azure AD Orchestration! Join us for a webinar to know how! Date: November 15th at 11:00 AM CET. 🔮 [Freshdesk] Ask the Expert Special: Another day, another AMA! Join in to ask Sukanya, Customer Success Engineer, your questions on API’s and customer objects! 📚 Holiday Masterclass with Stephen Mann: Join Stephen Mann in conversation with Deepthi Nagarajan as they speak about Service Management beyond ITDate: November 22 at 4 PM CET | 7 AM PT 🍭 Friday Fun House: Our weekly ritual of games continues. Don’t miss the

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2 months ago

sruthi.203Skilled Expert

published in Apps and Integrations

Beat the holiday rush with the ultimate Freshdesk tech-stackMarketplace

As we step into the year’s busiest shopping season, businesses will be experiencing even more situations where providing a positive experience to their customers will be of utmost importance. By using Freshdesk as your customer service software, you have already taken the first step towards building a winning customer experience. However, there is more you can do to empower your CX team. Every CX agent needs a set of robust tools in their arsenal that enables them to perform their best - especially during customer service surges.The first step towards that is to find out if your CX agents are well-equipped for the holiday season rush and evaluate which Freshdesk apps can help them stay on top of the seasonal support surge. And to do so we have put together a very special quiz for you. ⚡ Get started with our quiz here! ⚡ Once you get the quiz results, do share it with the community in the comments section below. And you can also check out the Freshworks Marketplace to find out more app

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2 months ago

mannsFeatured Influencer

posted in Can't Find a Space?

Happy Halloween

I was wondering which classic “monster” would be good at providing great customer or employee experiences. For example, the Invisible Man would be good with transparency.Just a bit of fun for Halloween :)

2 months ago

RiazSkilled Expert

published in Welcome Lounge

How can I find help?Tutorial

You’d like to find help, but also want to make sure you ask the right way -- that’s amazing, you’ve come to the right place!While we’re happy to answer your questions, please ensure you abide by the Community’s Terms & Conditions. Read on, to know how you can find help here: Search using key -words and -phrases Use our search engine to scour through the many conversations, discussions, questions and articles that already exist in the community to help you There’s a high probability that what you need to know, may have already been asked and has an answer for it. At times typing out the actual problem statement or question, will help to trigger the searches to bring up the last of the articles/discussions that may be of help. Take the leap and ask the question We often find ourselves shying away from raising our hands and running a question through the room just because, what if it’s a basic question? Please do not hesitate to ask your questions. Click on the

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2 months ago

sruthi.203Skilled Expert

published in Apps and Integrations

If the Freshworks Marketplace Apps could express themselves - Grammys EditionMarketplace

With the award season all around us, we didn’t want to miss out on the fun! Roll out the red carpet for a very special edition of #TechTuesday, that brings the glitz and glam of the Grammys to our world of apps and integrations. Be it excited and elated, or jaw-dropping and mind-blowing, here’s a glimpse into how our apps feel when you install them. Let’s get this party started! Two is better than one, especially when TeamViewer integrateswith both Freshdesk and Freshservice. Source: The Wall Street Journal Woot, woot! What a sweet and swift way to seal the dealwith DocuSign for Freshsales. Source: Zip FMA toast to two powerful peas in a pod, Unbabel and Freshdeskcome together for a duet like no other. Source: SFGateLevitating towards providing delightful experiences forcustomers and employees with GoodData for Freshdesk. Source: Hindustan TimesTrending yet timeless, the Device42 and Freshservice integrationtops the chart across genres and verticals. Source: ForbesLife of the party, an

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2 months ago

SnigdhaVittaldevTop Contributor

posted in Announcements and Events

🎪 Community Carnival: How good are you at decoding the emoji language?

Hello Community Fam!All of us work so closely with so many products and softwares, I’m sure we can each name at least 10 terminologies while asleep - no kidding. But if these simple and basic terms were translated into the emoji language, won’t that be something?So, here’s something to make your Friday a littttle more fun - Can you figure out what famous SaaS vocab these different emojis add up to? #1 #2 #3 #4 #5 Was this too easy? Tell us what your guesses are in the comments section below!!#CommunityCarnival

3 months ago

rhea.desouzaCommunity Manager

published in Announcements and Events

The Community Carnival October Agenda: There's something for everyone!

The cat’s out of the bag - the 2022 Freshworks Community Carnival is going to be a blast! But what’s in store for the rest of October? Take a look at your spook-takular October Agenda.🍭 Friday Fun House: In addition to meticulously designing our Halloween costumes, we’ve also curated a weekly ritual of games and quizzes. Date: Every Friday 🕸 The Coffee Booth: Meet with Bharath Chakravarthy, Onboarding Manager, Freshworks as he leads conversations on being scrappy while addressing customer challenges, over halloween punch, and (of course) cups of coffee! Date: October 18 | Time: 6 PM BST | 10 AM ET 👻 Community Market: It’s time to take a ride among the hidden gems of Freshdesk and Freshservice, with our very own fantastical product gurus! 🦉 Agent Roundtable: Hear from Riverside Insights, NBS, Ingram Micro, and Claire in this 30 seater conversation session! Date: October 27 | Time: 4 PM GMT | 10 AM PT 🧙‍ In the Spotlight with@zachary.king: Learn, interact and meet with softwa

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3 months ago

Juhi SinghApprentice

posted in Announcements and Events

Community Hours: Learn about the intertwined architecture of PCI Pal Payments App from our featured community expert Janani Babu & two more sessions in the line-up!

REGISTER For this session, we have invited one of our featured community members, Janani Babu, a developer at Geekfactory. Join us for an engaging ‘app showcase’ session followed by two more interesting topics to be covered during the session. Don’t forget to register. Block your calendar - Thursday, 27th October at 2:00 PM CET to connect with fellow developers in the community!TopicBuild an intertwined architecture - PCI Pal Payments App by Janani Babu - Geekfactory How to workaround API Rate Limits using Scheduled Events by Debjani Chatterjee Learn to run code after the user updates the app. — Introducing new App Setup Event by Saif Ali ShaikSpeakersJanani Babu - Lead Developer at Geekfactory (Follow Janani)Debjani Chatterjee - Senior Developer Advocate at Freshworks (Follow Debjani)Saif Ali Shaik - Senior Developer Advocate at Freshworks (Follow Saif)When27th October 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zoneOctober 27, 2022 5:30 PM → October 27

3 months ago

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