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Exceptional CX is centered around data that is consolidated and interpreted into actionable insights. And having the right analytics tools and tech stack is necessary to truly understand what your customers need at every stage of the customer journey. Catch the complete conversation from Episode 1 of our LinkedIn LIVE series with our Tech Partner, GoodData, on how data analytics can elevate customer experience and how to #LevelUpYourCX with Freshdesk and GoodData. GoodData’s state-of-the-art integration with Freshdesk helps businesses get complete control of their data warehouse and level up their data and analytics strategy. Try it out for yourself by heading onto the Freshworks Marketplace.
With the award season all around us, we didn’t want to miss out on the fun! Roll out the red carpet for a very special edition of #TechTuesday, that brings the glitz and glam of the Grammys to our world of apps and integrations. Be it excited and elated, or jaw-dropping and mind-blowing, here’s a glimpse into how our apps feel when you install them. Let’s get this party started! Two is better than one, especially when TeamViewer integrateswith both Freshdesk and Freshservice. Source: The Wall Street Journal Woot, woot! What a sweet and swift way to seal the dealwith DocuSign for Freshsales. Source: Zip FMA toast to two powerful peas in a pod, Unbabel and Freshdeskcome together for a duet like no other. Source: SFGateLevitating towards providing delightful experiences forcustomers and employees with GoodData for Freshdesk. Source: Hindustan TimesTrending yet timeless, the Device42 and Freshservice integrationtops the chart across genres and verticals. Source: ForbesLife of the party, an
B2B buying and selling is more complex than ever, with the average sale involving 10 people and lasting 17 weeks. And now it all has to happen remotely. Closing deals faster hits a roadblock when sales reps have to get a green signal from multiple parties and go through manual approval processes along with facing communication gaps. Sales teams and leaders need to adapt quickly to this new landscape – enabling reps with technology and shifting how they engage with prospects.Enter DocuSign for Freshsales. 🤝🏼 An integration that unifies your CRM with an e-signature solution and transforms the way you manage agreements. By digitizing the contracting process, businesses can boost revenue by up to 9%, strongly impacting their bottom line. Watch how DocuSign for Freshsales enables businesses close deals faster from within the CRM, improve seller productivity, and reduce IT complexity. Sales teams can fully automate the agreement process from custom contract generation and e-signature
Hey Community! The 5th edition of the CX review is out. We surveyed experts and practitioners to identify and unveil CX trends that will likely play out in 2022. Read it here. And this is your chance to explore the topic with our in-house specialist, Meeta Sharma. Grab a cup of coffee, and hang out with us on 28 February at 9:30 AM PT to dive deeper into these CX trends. Ask questions, get insights, and network with your peers. To help you get a head start on the coffee chat, here are some of the high-level takeaways from all the interviews and research we did: There will be more CX representation at the top table. The role of a CXO will become essential and hence more defined. CX veteran Greg Tucker shares the defining tenets of their role. Basics, consistency, and focus will define customer experience in 2022-Gurnoor Dhillon, CEO at GoToko explains why simplicity is the ultimate sophistication. Experiences will move from automation to prediction. It would mean that CX teams will
All the Global Jams look great (especially the variety of locations) and somehow I missed that there’s one local to me when scanning through them. Thanks to Google though I found that there’s one local to me (London) in June.If you are looking for a UK Freshworks event, then here’s the link: https://www.freshworks.com/events/global-jam/london/
Hello folks! If you’ve been around here for a while, you’d know that we strive to make every experience, at every touchpoint synonymous with delight. With an ecosystem of thousands of apps, the Freshworks Marketplace enables businesses like you to extend, unify, and customize your experience across our product suite; delight multiplied. Hear from our customers in the e-commerce industry on how they enhanced the capabilities of the Freshworks product suite by integrating it with an app: Poundit.com, an electronics e-commerce store, based in the Philippines implemented Freshdesk for its proactive messaging solution with greater team experience, and a well-connected ecosystem of apps. Since Poundit’s storefront is hosted on a Shopify platform, the Freshdesk + Shopify integration enhanced its capabilities and brought details like order status and user information right inside the Freshdesk team inbox. This helped in increasing the response rate by 50% and boosted customer satisfaction sc
REGISTERWe invite you to join our third "Community Hours" session and bring you the opportunity to learn and connect with the Freshworks developer community. Topic: Crayons v3 ReleaseSpeakers: Meet platform experts - @kaushalc @arvindan.ta @kishoreSOS @Shravan_K When28th April 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zone Session Details: Here’s why you should attend! Crayons the design system and library of Web components have become very popular among developers building apps for the Freshworks marketplace. It is being used by more than 300 apps and is growing rapidly with newer apps adopting Crayons daily. Crayons helps developers reduce time to market and be compliant with the Freshworks design guidelines.V3 release has a ton of improvements and a number of new components that have been asked by the larger developer community have been added. Now things like accessibility and internationalization come out of the box with Crayons. The Freshworks mar
Introducing Know our Refresh Community Champions - a monthly feature of sharing stories about our Most Valuable Players (MVPs) within Community! Introducing to you, this month’s Refresh Community Champion - @zachary.king Zach has been a key player right since the inception of the community and has brought in a lot of commendable value to the entire community through his expertise, willingness to help and share and to also ensure our members have a delightful experience using the community!I’m super happy to present Zach and his story for all of you! Have questions and words of gratitude for Zach? Share them here! A lot of interesting things are coming your way, so stay tuned!!We love speaking to our members and sharing their stories here for all of you! If you’d like to nominate someone or yourself to be featured, just let us know and we’ll reach out to you.
Introducing Know our Refresh Community Champions - a monthly feature of sharing stories about our Most Valuable Players (MVPs) within Community! Meet the Refresh Community Champion of the month - @keefe.andrews 😁 Director of IT at SpawGlass, Keefe is an active contributor in the community for over seven months, who enjoys delivering solutions, collaborating, and sharing best practices.Hear his take on what he does, what he loves about Freshworks and the Refresh Community! Take a look at the special Community take-over that Keefe did exclusively for the Refresh Community Members! :) We love speaking to our members and sharing their stories here for all of you! If you’d like to nominate someone or yourself to be featured, just let us know and we’ll reach out to you.
Introducing Yext AI Search for Freshdesk: Deliver the right content to every support queryMarketplace
How do your customer support teams handle the frustration that comes with the long wait times and mounting tickets when support-related content can’t be easily found?Data silos is one of the key factors affecting ticket deflection, resolution times, and critical support metrics such as the CSAT score, which in turn has a huge business impact.Bid adieu to these complex problems with a simple solution. 💡Introducing the Yext AI Search for Freshdesk, an integration that is here to help centralize all of your support content, interpret customers' intent and deliver contextually relevant direct answers. Empower your support teams with robust self-service capabilities by bringing Yext’s AI Search and natural language processing features within Freshdesk. Take a glimpse at what you can do with this power-packed integration:🔍 Optimize search experience with the data acquired from customer search queries 📑 Access all support resources like help articles, guides, FAQs, and tutorials, in a si
Hey there,FreshPing has been so wonderful , and has everything that i need to check my internal websites, and my client servers, Recently my account got paused due to the inactivity mostly because i get regular updates via mail, i that info is comprehensive enough that i don't login. As soon as i got the mail about the account getting paused, i logged back to the site and clicked on the “ACTIVATE NOW” button, button nothing seems to be happening, so i check the networks tab on my browser and found a console error:“Uncaught (in promise) TypeError: Error.captureStackTrace is not a function”and also getting a 403 on the PATCH call “https://api.freshping.io/v1/organizations/120969/”Is there anything That could do to get back my account ?
Community Spotlight: AMA with Freshservice MVP, Keefe Andrews, Director of IT, SpawGlassAsk Me Anything
Hola!! March is on a roll, we know, but it’s not ending soon. Up next, we have an exciting AMA session with our very own @keefe.andrews!The spotlight this time on this edition of the community take-over will be on Keefe Andrews, Director of IT at SpawGlass, a Freshservice customer and a Refresh Community Champion. Keefe was kind enough to answer some initial questions for us already, and we’ve got them here for you.Question 1: What has your journey using Freshservice been like? Question 2: What features have you derived the most value from during your time with Freshservice? Question 3: What does your time in the Refresh Community look like? Question 4: Do you have another example to include in the Freshservice Ninja Playbook? Question 5: What would you like to share with the Refresh Community?But this does not end here. Here’s an opportunity for you to connect and ask questions to Keefe on anything regarding his journey so far and his experience using Freshservice and the Refresh comm
March (madness) IS upon us, Community folks! We are thrilled to present a slam-dunk event this month -A virtual Happy hour hosted by CX thought leader, @Colin Crowley In this edition we will be tackling the transformation of customer service into customer experience. This 60 minute interactive virtual workshop will dive deeper into the why, the when and the how. Have a question for Colin? Drop them in the comments below!
Hello and welcome to the Freshworks Refresh Community! We are thrilled to have you as a part of our growing family. Our mission is to create a global community of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and career development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community. Kick things off by introducing as much or as little detail about yourself in the comments below.What brings you here? How long have you been a Freshworks user? Where are you working from? Or… just share GIF that captures your mood.Hit reply and let’s get talking! :)We’d love to chat with you 1:1 as well to take you on a tour of the community, get to know you, your goals and expectations better.SCHEDULE A CALL
We invite you to join the second "Community Hours" session and bring you the opportunity to connect with the Freshworks developer community.REGISTER Topic: Using Request Method to Make API Calls in Freshworks AppsSpeakers: Meet the Freshworks platform expert @Raviraj When:24th March 20225:30 pm IST (India)| 1:00 pm CET| 12:00 pm GMT (London)Check your time zone What will we cover?In this session, we will go over making API calls with Request Method from the Freshworks apps, what does the platform offer for security, the limitations involved, and the options to overcome the limitation.Making API requests are critical for the integration apps and to retrieving and modifying the data on Freshworks products. Security is an important aspect as these transactions happen over the internet and require authentication and authorization mechanisms to securely share the data.What will you learn? How to make API requests from Freshworks Apps Why use the Request Method feature of the platform?
GoodData for Freshdesk is now LIVE | Transform your CX with the freshest app on our MarketplaceMarketplace
Hello Community Fam, Hold onto your seats and gear up as we have a very exciting announcement to share with you today. 🥁🎉 We are delighted to announce that GoodData for Freshdesk is now live on the Freshworks Marketplace, an integration that brings to together the state-of-the-art capabilities of 2 of your favourite CX solutions.The seamless integration offers businesses complete control of their data warehouse and helps turn it into actionable insights. Watch how you can empower your customer support team to leverage the advanced analytics power of GoodData from within Freshdesk. By employing this integration support teams can access critical insights that help improve your overall support metrics. Here’s how you can leverage the joint capabilities of GoodData and Freshdesk to take your CX game up a notch: Leverage powerful analytics to get actionable insights Create reports from the ground up Monitor key support quality metrics Export data in the required format Access
Hello there,I come bearing some exciting news!! We are hosting our very first Community take-over The spotlight will be on Kannan, Director of Payments, Zalora, a Freshdesk customer, on March 22. Let’s take a look at their background -- This is a great opportunity for you and your team to connect with a Freshdesk customer, and ask any questions that can help you make the most out of our product. How does it work?Post your questions in the comments section below Kannan will monitor the post to answer your questions Engage in a conversation, ask follow up questions or share your two centsSee you on March 22 at 10:30 AM ET/ 9 PM IST
2021 was an important year for the Refresh Community - We were able to move many of our users from our internal forums and Slack to a single hub for all to collaborate, discuss, and share ideas.Work continues as we try to iron out new ways to meet your expectations and deliver delightful and insightful experiences – so thank YOU, for participating, sharing and welcoming new members! We want to take this opportunity to give a shout out to a few of our contributors that have helped grow this community, from engagement to moderation and everything in between. MODERATORS OF THE YEAR @hemanth.ramya, @Keer, @harshaa.sridhar – our champions taking care of the Customer Experience board, from support to hosting AMAs! @gururag.kalanidhi, @Aishwarya Parthasarathi, @Manasa Kumar – our heroes holding down our Sales & Marketing discussion board! @rajagopal.baladhandayutham, @sanofar.allahpichai – the team moderating conversations & discussions taking place on the Employee Experience categor
Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat
Calling all sales enthusiasts,This one is for you! Welcome to another edition of the #CommunityChat, where we explore a relevant topic with specialists, and YOU. Theme: How to become a pro at sales prospecting In this session, we will be joined by @Tibor, a sales leader for over 25 years. Called a brilliant sales tactician, Tibor helps sales teams and organizations translate strategy to results through a focus on execution. Tibor develops salespeople who understand that success in sales is about Execution – Everything Else Is Just Talk! Here’s a list of questions we will be tackling - What qualification frameworks do you use to identify prospects? Is there a way to qualify your list of prospect, prioritizing those that are close to becoming sales opportunities? If yes, how do you do it? Prospects can be reached out to via email, social and cold calling. What form of communication works best for you? What are some tips to start a conversation with a prospect? Metrics are key to succe
#TechTuesday - 3 Apps. 2 Truths. 1 Lie. 👀Marketplace
Hello, hello! We are back with our #TechTuesday series and in this week’s edition, we have our version of the popular game - 2 truths and a lie - with 3 of the freshest apps from our Marketplace. The rules are pretty simple: Each app has 3 statements and all you have to do is to identify the incorrect one and share your answers in the comments below. 1. Amazon Connect for Freshdesk Brings an easy-to-use cloud contact centre right within your support desk The call functionality can be accessed only through the larger full-page app Latest features include Live Translate, Live Transcribe, and Auto Callout 2. GoodData for Freshdesk To install the integration, you need to have a GoodData account Gets all reporting functionalities in a single page to monitor key metrics Helps create reports from the ground up with rich, easy-to-understand visualizations 3. injixo for Freshdesk The app integrates with both Freshdesk and Freshservice Ensures you have the right number of agent
Hello folks! We are super pumped to present to you the very exciting 'Deliver Delight' interview series with Freshworks' Technology Partners! According to the recently published report The Future of CX: 2022, it is quite evident that, in today’s world of digital-first experiences, customers’ preferences have drastically changed. This led us to put on our thinking cap and come up with ways businesses can equip themselves to meet these raised expectations. In this series, the industry leaders and senior managers offer their valuable insights on how businesses can extend their customer support capabilities with the right integration stack and deliver a delightful experience to their customers. On the hot seat we have: Joe Jorczak from Yext and Nityanand Gopalika from Knowlarity shedding light on combining efficiency with speed when it comes to modern customer support. Sameer Narkar from Konnect Insights explaining why having a complete view of the customer journey is not only necessa
Introducing #CommunityChat or as we call it ‘Courtside with community’, an informal conversation among community members over cups of our favorite beverage.I am currently writing this post with a tall glass of iced coffee in my hand This time around, we will be discussing all things ITSM - Topic of the hour: How to use ITSM & ITOM together to make your business unstoppable. Here’s a list of questions we’ll be tackling in this chat - What are the top priorities for IT leaders in 2022? How do IT leaders make the leap from tech leaders to business drivers? How to transition from traditional IT to DevOps? How to create delightful technology experiences for agents and employees? What are some challenges organizations face when setting up their enterprise service management, and what are the different solutions required to address them?How does it work?To answer a question, tag the answer with the corresponding number. For example, if you are answering the first question Q1, start your a
The March Madness Treasure Hunt is on! | Win a prizeTreasure Hunt
Well hello Community! Happy March! Let’s shake things up a bit and have ourselves a fun treasure hunt 💎💎💎💎💎💎💎💎💎 Here are your ground rules -- The clue will lead you to a word, phrase, or topic hidden somewhere in the Refresh Community. Make your way through the community to find the right article. Label your answers from 1 - 7 and add the respective article links in the comment section of this thread. The first person to correctly find all the treasures will win a surprise prize! Treasure hunt ends March 11. Ready or not, here we go!
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