People tend to have multiple tabs open at any given time, and this may lead to missed calls if the agent is on another tab/app when a call comes in. To ensure that calls come into the spotlight no matter which tab the agent is on, you can set your calls to ring on speaker, so that calls don’t go unnoticed.
Feature name: Ring on Speaker
How to setup: Profile picture → Profile settings → Ring on Speaker toggle button
Solves for: Missed calls, Faster response time