Courses, Curriculum, and Certifications
Freshworks Academy helps you get trained as a seasoned Admin or an Agent. If you have a question, or share your course progress this is the place!
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Are you a new Freshdesk Admin? Not sure where to start and which features suit your set up? Then this is the right place to start. This series is a collection of courses that help you understand how some of the basic Freshdesk features should be used. https://academy.freshworks.com/outline/ypxrhlcm/cover
I have tried to enroll for FreshWorks Academy using 3 different email addresses and each time I have only received the welcome email, indicating to reply to the email if you have not received the activation email. I replied each time but have not received a response nor received an activation email. Are there currently issues with sending the activation emails from email@example.com?
Hello there! Get started with the basics of Freshdesk Customer Success with our new course on Academy. These chapters take learners through key features like Health Scores, Alerts, and Success Goals: https://academy.freshworks.com/outline/4iiwukc0/coverFeel free to discuss and share how you use Freshdesk Customer Success, customer success topics and ideas you want to learn more about, and your feedback about the course here!
Are you a new Freshdesk agent? Not sure where to start or what are the basic features you need to know? Then this is the right place to start. This series is a collection of courses that help you understand how some of the basic Freshdesk features should be used. https://academy.freshworks.com/outline/ctj0sv26/cover
Customer service representatives need to possess multiple skills to be good at their jobs. The manner in which they talk to customers is just as important as what they tell them. Different customers have different motivations and temperaments, and customer service reps need to know how to deal with them all.This course will teach about the basic customer service skills that you will need every day. If you are a new support rep, this course is a great place to start.https://academy.freshworks.com/outline/kqksslti/cover
The role of marketing is rapidly changing. To be a great marketing leader you should not only be adaptive to the changing landscape of marketing, but you also have to be ahead of the curve to make any real difference.So, if you are a new marketing manager or if you aspire to be one, you’ll agree with us when we say that leadership in marketing is one of the most challenging roles to which you can transition. And that's why we created Marketing Masterclass. It is an excellent stepping stone for first-time managers and leads in marketing to learn what it takes to be a marketing leader. https://academy.freshworks.com/outline/geivuv5i/cover
Are you a new Freshservice agent wondering where to start? In this course, you will be looking at the basic features of Freshservice and you will learn how to use them. Get to know tips, tricks, best practices, and more which will help you be a great agent for your service desk.https://academy.freshworks.com/outline/ax3ns6ts/cover
Achieving ITSM excellence is not just about having the right tool but implementing it the right way. In this course, you will be taken through the best practices of configuring Freshservice to get the maximum value out of your new ITSM software. This course will also help you understand Freshservice workflow capabilities along with the asset management module.https://academy.freshworks.com/outline/p4yp5vqv/cover
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