Many times in customer support, you need to have challenging conversations with customers. You may encounter users who are experiencing difficulties with your product or service and who require your guidance and expertise to help them resolve the problem. ‘Sorry for the inconvenience' is one of the most commonly used expressions in such scenarios. However, it often happens that this statement is much more used and that the client finds it "less personalized".
We need to constantly reinvent the wheel and offer genuine help to customers. Therefore, adopting newer, more empathetic apology statements, is a must have for a good customer experience.
So, what are your alternatives to “Sorry for the inconvenience” that have worked well for you in the past? We’d love it if you can share some interesting experiences in the comments below.
Here is a super cool blog by Freshcaller which explains why we must constantly reinvent the wheel and offer authentic help to customers.