Question

Why it is so important to Measure & Boost Customer Service Agent Productivity?

  • 9 June 2021
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Why it is so important to Measure & Boost Customer Service Agent Productivity?
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Interacting directly with customers, helping them stay happy, which helps boost revenue is not an easy task. Your customer service representatives are on the frontline of your business and their work is highly unpredictable. It is very important to ensure that the customer service agents have enough bandwidth to handle customers and their concerns in a timely manner. Not taking these variables into account can clog your customer service channels and lead to negative criticism, or worse – loss of reputation and potential for future revenue.

This is why it is so important to measure and optimize agents' productivity. So tell us what some of the metrics, tips, tricks that you and your organization use to boost agent productivity.

Here is a blog by Freshdesk that helps identify some ways you can calculate productivity and explore 10 strategies to help you maximize it at every turn.


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