You’re here, so you have a fair idea of how CX plays an important role in retaining customers and driving revenue.
We’ve been hearing crazy stats like how CX initiatives by companies can actually overtake Price and Product as the key brand differentiator (Source: Walker)
So now we have a question for you.
What’s your take on this? Can a business thrive by only banking on stellar CX?
We’d love to hear your valuable perspectives, comment away :)