Masters of Moment: Annemarie Gaxiola, on how to create a resilient customer success team

  • 11 August 2022
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Masters of Moment: Annemarie Gaxiola, on how to create a resilient customer success team
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Masters of Moment is back for the 7th Episode!

 

Most people would rather live a life free of conflict than spend days full of conflict resolution scenarios.

However, anyone on the customer-facing side can tell you conflict, and customer service difficulties are an unavoidable part of working with people.

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. Companies with effective strategies for handling these situations and skilled customer service agents capable of diffusing tension-filled interactions can turn:


1. Complex customer interactions into opportunities to exceed expectations.
2. Influence the customer's perception of their business
3. Improve the customer experience to boost customer retention.

 

On 24th August, join us for the fireside chat between our very own CX Advisor of Freshworks, Colin Crowley, and Annemarie Gaxiola, Senior CX manager, Yay Lunch, to understand how customer-facing sides need to approach conflict resolution to achieve positive outcomes from difficult customer situations.

 

Sign-up now and reserve your #FREE spot right here: https://bit.ly/3P4Z8GL


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