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Masters of Moment (July 5th) - How to demonstrate empathy in customer service?

  • 14 June 2022
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Masters of Moment (July 5th) - How to demonstrate empathy in customer service?
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We’re back with the episode 6 of Masters of Moment!

Offering great customer service is no longer just a 'nice to have’ — it is the key differentiator between business success and failure. Making sure that you understand the challenge being faced by the customer, fosters a sense of connection in a positive customer experience.

Managers must constantly remind their CX team to imagine themselves in their customer's shoes to truly feel their frustrations and understand how important quick, effective solutions are.This is because empathy flows from the top down.

It is also an important character trait for CX agents because they have to talk to different kinds of customers daily, solve their problems, and ensure that they represent the company in the best way possible for an excellent customer experience.

Join us on Tuesday, July 5th, 2022, to catch an illuminating chat between Alan Berkson, Director of Thought Leadership, and Shelley Archambeau, Former CEO, and Verizon Board Director, to learn what empathy is, why it's important, and how it plays a key role in customer service and engagement.

Join HERE 


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