Masters of Moment: Markus Demirci, on how to prioritize tasks and improve productivity

  • 13 May 2022
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Masters of Moment: Markus Demirci, on how to prioritize tasks and improve productivity
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We’re back with the fifth episode of Masters of Moment!

Optimizing a customer service environment for impact demands is, first and foremost, an investment in improving personal productivity.

Connecting customer service professionals partly ensure this to tools that help them do their best work. But technology is typically optimized for velocity, not efficiency - it can help you do more but not necessarily better. Unless the investment in customer service technology is supplemented with an investment in productivity training, the strain on customer service professionals to produce extraordinary results can be immense.

To reconcile productivity-quality tension and ensure customer service professionals don’t fall short of their goals, prioritizing tasks that align with their strengths, business goals, and complexity of customer complaints is a valuable check. Attention is key.

Join us on the 18th of May for an interesting session between Alan Berkson of Freshworks and Markus Demirci, Founder of mPocket, to learn how to prioritize tasks to help your businesses deliver a market-leading customer experience. Register HERE


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