Masters of Moment: Tanya Baker, on writing well

  • 10 January 2022
  • 3 replies
Masters of Moment: Tanya Baker, on writing well
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We’re back with the second episode of Masters of Moment!

This episode is about writing, something that dominates customer service activities - be it email, chat, or conversations over social media. In customer service scenarios, as far as precedence goes, writing is purely transactional. Yet, injecting more life into all forms of written communication is the need of the hour.

Writing can be every bit as effective and engaging as conversations over the phone. The right techniques can help customer service professionals investigate matters deeply, weave in emotions, and respond with great clarity and conviction. Guided practice is particularly effective in achieving these ends.

Join us on Jan 21, 10 am PST/6 pm GMT for a 30-minute LIVE workshop with expert Tanya Baker on what good customer-facing writing looks like. Tanya will share simple techniques to write compellingly and informatively, and workshop a piece of customer-facing writing LIVEon Linkedin. You will have to registerfor the event on Linkedin HERE. Participants who register will also get a worksheet emailed after the session concludes.

If you have specific questions you’d like Tanya to answer, please post them in the comments below!


3 replies

Sounds interesting @Arvind Ramamurti, however the LinkedIn register link is not valid. It just loops to this post :slight_smile:

Hi, try this:

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@TheHoff Thank you for pointing out- I’ve now edited the post :)
Here is the link too:

Looking forward to have you join us. Cheers!