According to Gartner, 89% of companies will compete primarily on the basis of customer experience in the future. In such a world, it is important for every company to regularly gather feedback from customers to ensure that they are satisfied with products and services.
“Doing the same thing over and over again and expecting different results is madness”
Customer feedback is critical to any business. As we know without customers there can be no business. In this blog post, we discuss the importance of a CSAT survey after phone interactions and how Freshcaller can help you create the perfect IVR CSAT survey.
What is the significance of customer feedback to your business?