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We had a very insightful session last Friday (March 5) on the first customer roundtable regarding ‘Supercharging CX with bots and automation’Don’t worry if you couldn’t attend it- you can access the recording in the link above, and also post your questions and comments for your peers and experts in...
70% of global customers prefer brands that provide service across multiple channelsModern customers have changed and so have their expectations from you. In fact, 47% of them expect a better experience than they did just two years ago. Customers today are digitally informed and driven by convenience...
Article Tools for collaboration
What are the other tools you've been using to collaborate with your fellow agents/co-workers? At Freshworks we recently moved all our communications to Slack. This in addition to the Workplace (by facebook) to slightly generic and broader discussions . Additionally, we've been big fans of Gsuite p...
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