What are the other tools you've been using to collaborate with your fellow agents/co-workers? At Freshworks we recently moved all our communications to Slack. This in addition to the Workplace (by facebook) to slightly generic and broader discussions . Additionally, we've been big fans of Gsuite products to help us collaborate better.
Does your tool stack look similar? Are you using a tool/process that enhanced the way you work in your team/org? Any new kid in the block you like to call out?