Supervisor to modify custom field & Workflow that triggers off that change - It's not working, and looking for suggestions
I have a supervisor that will modify a custom ticket field. I also have a workflow that is setup to trigger based on this supervisor. So when the supervisor changes this field the workflow then gets triggered. The workflow does not seem to get triggered by the supervisor’s change.
any body threre whether anyone else experiences frequent, random issues where they lose their resolution project whilst working on a ticket? It will just go blank halfway through typing, it feels like the page is refreshing/reloading but haven't managed to catch a trace of it happening yet.any possibilgty solution t
Hi there, first time poster so please be kind!I am looking to setup widgets for each of my Agents which shows the amount of tickets (and percentage as a whole) the have closed in the last 30 days, the average time taken to close tickets, and any SLA breaches they may have incurred. Any help will be much appreciated. Thanks!
Hello,We have realized that we no longer need a child location for asset location. I have relabeled all of the assets with the correct parent location. I have checked over 10 times by creating reports to see if there are any assets reflecting the old location, and the report reflects that none of the assets have the old location label.How can I go about removing the unwanted location label? Thank you in advance for any help you can provide.
I have mentioned this in the past and it’s worth repeating. It’s not necessary a “Feature Request”. It’s more a request to fix the UI.The Save/Publish functionality in Solutions should mimic the dropdown menu in Service Items. Aside from the Save/Publish two step being a bad design, it is prone to errors. Agents click Save and naturally assume their changes are published. In order to publish, there is an entirely different button forcing one to perform more steps than necessary or just completely forget to publish and what should be a live article is hidden because Save defaults to Draft mode.Canned Réponses have a completely different design. Update. That’s it.So three different ways tells me that the different developers are doing things differently and not following (or having) a single Human Interface Guidelines to go by.and
In this present time, On Demand Service Apps are highly in demand as through this online platform. Customers can directly install and use the services by just some clicks. And business owner can directly connect with the user and provide them on-demand service when customers need.
Hello,I am about rolled out our new Self Service Portal in a couple of weeks and I was wondering what others Freshservice users used as a Canned response to let employees know that their ticket can be done through the new self service portal?
I’ve been having issues attempting to get SAML working with Azure. I’ve got past initial problems with SAML assertions and responses and am now getting “<test user> an error cannot be logged in as this user is not part of this organization”. The user is present in Azure and the application is set to not require assignment. It’s driving me nuts. Any ideas, please?
I am looking for a way to group the available service request items together on the hiring managers view in Employee Onboarding. We offer a lot of hardware and software options to all of our new hires so when the hiring manager goes in to select the service items they need they are presented with a super long list of all items from the various Onboarding Kits that were setup in alphabetical order. There is no grouping based on the kit or even the type of service request (hardware vs software). It would be super helpful if they were presented a list of each Onboarding Kit, then could expand that kit and pick the items they need from each kit. I have put in a feature request with support but without enough interest from other users I’m not too sure if it will ever be implemented.Has anyone else ran into this issue? If so, any tips or tricks to help with the organization?
The crowded cities and long commutes are all screaming for remote jobs.For employers, it’s also true that ‘the best’ person for the job doesn’t always live within a 30-kilometer radius. Then, there are workspace constraints, companies that want to give their employees a quality life by allowing them the comfort of their homes, and firms that want to hire the best talent there is, to simply stay ahead in the business game. The remote workers in the US are expected to account for three-quarters of the workforce by 2020, according to a survey by Zinc.In this conversation, Rodolphe talks about the best practices in recruiting for remote jobs and working on remote jobs. Rodolphe shares insights from building and working with the Remotive.io community, and his years of remote working.
HR metrics push you to set clear and measurable goals, measure progress/results, and improvise on them. They back your opinions, ideas and strategies in the meeting rooms, and never let you down.In this blog, we cover four categories of HR metrics:Hiring process optimization metrics Employee turnover metrics Employee Referral program metrics Candidate experience metricsRead More...
New ticket status added - waiting for vendor - How to mark that this is still considered an open ticket?
I added a new ticket status called Waiting for Vendor. I also added a field for agents called Vendor ticket number. If we have to open a ticket with a vendor to help resolve the problem that was submitted in to us, we can change the status to waiting for vendor and if we have a ticket number we can key it in the vendor ticket number field. The only problem is that when the ticket is in this new custom status, it does not think its open anymore. When your on the All Unresolved Tickets screen, the tickets in this status do not show. Technically they are not resolved because we are still waiting for a vendor. Some vendors can take a long time, weeks or months, and we could easily forget about these tickets if they are not in view. Tickets in this status do not show up in My Open and Pending tickets either.How can we program custom ticket status fields to still signal to the system that its an open ticket?
There seems to be a very serious limitation with the Projects module in Freshservice. Essentially, you have a ONE TIME opportunity to enter the name of a task or sub-task because if you make a mistake, you can’t save any rename edits - a “pen” icon is there that allows you to type in a new name, but there is no “save” option to apply the change.As well, there is no ability to re-order tasks or insert new tasks between existing tasks. So you better get everything right the first time!Freshservice, why is this such a glaring shortcoming of the module? It essential makes it useless...unless I am missing something here.
Join the Community
Sign in to the Community
Social LoginLogin for Freshworks Employees Login with LinkedIn
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.