How to make a new hire feel welcome on a remote hire?
Work from home is the new normal now. New hires no longer meet their peers face-to-face. How do you ensure that your new employees feel welcome on their day-one? Do you give them fun tasks on their first day to be done via zoom? Or, is it a customary zoom welcome?
How do you treat the candidacy of a person with a history of interview no-show with the same company?
What happens when a candidate with a history of interview no show re-apply at your company? Would you treat that as a lack of professionalism and mark them ineligible or give them the benefit of the doubt?Your feedback would be helpful!
Identifying ‘the perfect candidate’
How do you identify ‘the perfect candidate’ from a bunch of suitable candidates profiles?While screening multiple profiles, what makes the perfect candidate stand out from the rest? Is it their experience in the field, or their achievements? Tell us what matters most in your company.
Best practices to follow while interviewing a candidate?
What are some of the best practices to follow while interviewing a candidate? While resumes can tell a lot about an employee’s career achievements, is that all that matters the most while selecting a candidate? Should we place importance on punctuality and ‘the firm handshake’? How do you know if the candidate is a team player? Are they an individual contributor or a potential leader? How do we identify these while interviewing?
New Forum for Freshworks App Developers!
We have recently launched forum for Freshworks developer community (https://community.developers.freshworks.com). We encourage all the developers to discuss queries, ambiguities, know-hows, and points of interest with fellow app developers and Freshworks’ engineers on the forum. Visit the forum to sign up and be part of the awesome developer community!Do you please mind posting the same question in the new Forum? We have moved all our experts to this place where you can expect faster help.
Unable to Fetch Requested For details in Get API requests
Hi EveryoneWould relly appreciate if any one can help me with the following request.I am Unable to Fetch/read Requested For details in Get API requests when service request is submitted on behalf of othersTried using the following api's but couldn't get thw request for information in the response./api/v2/tickets/[id]/api/v2/tickets/[id]?include=requester helpdesk/tickets/[id]/requested_items.json /helpdesk/tickets/[id].json Only able to read the details of the person who have requested thw ticket but not the detalis of person on behalf of whom it has been requested in the GET API details.Thanks in Advance/DEva
New Email Setup Required - No Warning Notice Sent out
I just stumbled on this article updated May 14, 2020 about change from Sendgrid to FS own mail servers. This is a big change as it would seriously impact users receiving emails from helpdesks everywhere. How is it possible a change like this can take place with no emails sent out to customers? No post here in the forums? Are we just supposed to find out when our customers stop receiving helpdesk emails?https://support.freshservice.com/support/solutions/articles/50000001087-migrating-from-sendgrid-to-freshworks-email-service
Keep statistic but not ticket content
How do you freshservice users out there handle tickets that you no longer have the purpose (GDPR) to store but want to keep the overall statistics for?Is there any way to clean fields like subject, description comments, attachements but keep ticket type and catagorys for example?
Probe Cisco Routers and Switches
Has anyone encountered issues when trying to scan an IP range for Cisco network devices? I have confirmed by SNMP v3 creds and the range, and what comes back is incomplete. Is there configuration on the Cisco device side that needs to be done to allow it to pull the correct info? Seems like the agents work great but the probe is lacking...
Error when uninstalling the freshservice discovery agent
Hi everyone, I recently tried to reinstall the Discovery Agent on a user machine and this error returned when uninstalling the Old Agent, I try to uninstall as a machine administrator, I also tried to install a new version that can remove the previous one and it always returns this software error, could anyone help? Windows 10 x64 system; thank you all
View More Issue
Hello. Is there a way to turn off the View More option in Service Request forms? It is impeding communication with the customer. It is more effective to not hide descriptive information and make the information accessible and easier for the customer to read. (In other words, many overlook the "View More", don't receive the information. Why hide it?
Incident closed in Freshservice don't affect PagerDuty incidents
Hello team,May I request your assistance ?We've been using your integration for PagerDuty for a while and everything works fine, except when a FreshService ticket is closed, the status of the Pagerduty incident remains "Triggered". (Actually 2451 triggered...)Taking a look at the integration guide, especially the FAQ section: https://www.pagerduty.com/docs/guides/freshservice-integration-guide/ It specifies that a closed incident in FreshService should resolve the incident in PagerDuty. It's not the case here.Except this one, all the other actions mentioned in the guide works.It appears FreshService built out this integration in their platform and use the REST API to trigger and resolve incidents in PagerDuty.Is there a way to see all the failed actions that occurred during this process ? Including api calls ?I checked with PagerDuty team, they was not able to find any resolve requests via either API systems for closed ticket on FS. This would mean that either the request was never mad
Workflow Automator to allow approvers to make inputs on ticket
Hello. New Freshservice user here. I've searched the forums and Google for this, but can't quite connect all of the dots for a specific use case we have in using Workflow Automator. We have a few ticket types that require additional custom field inputs by the "next person up" in the approval chain. We are currently facilitating this in a Smartsheet workflow, but would like to migrate this into our new Freshservice instance. I don't see a way to do this currently. Does anyone have a workaround?Example, Requester A submits a Service Catalog request > Ticket is sent for approval to a manager, who must fill out 2-3 additional fields > Ticket receives final approval from department head > Freshservice agent(s) process the ticket.Thanks in advance.
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