eprocurement software is an indispensable piece of business the board. It helps associations computerize and smooth out their acquire to-pay processes. By utilizing eprocurement programming, organizations can work on their main concern by decreasing expenses and further developing efficiencies.
It has been very slow going on this survey but I thought people would find the initial results interesting…There’s still time to add your organization to this data too: https://docs.google.com/forms/d/e/1FAIpQLSeAK5JfBAdS-wZqUHdueQWorzCjyF3OnTaEOaskUdi1_fGDWA/viewform
It looks like FreshService dropped integration with Yammer, that is the only information I can find in support documents.I’m trying to figure out if I can , based on some conditions in a workflow, post a message out to yammer. We use yammer to indicate a system outage. If users file a service request for a system outage, I would like to post a message to our Yammer Support channel indicating that a system could be (unverified by system owners) down. Thus giving people some advanced indication there may be having problems.Is there a way to post one way to Yammer? I’m not trying to integrate Yammer into FreshService just one way posts.
By default, a list of Onboarding requests with pending approvals are displayed on the home page of the support portal. This list is only viewable by the person who created the initial request. When this person is on PTO, we have no way to see this list. We are unable to Assume their identity as they belong to Restricted groups.Has anyone come up with a way to see this list?Thank you.
The crowded cities and long commutes are all screaming for remote jobs.For employers, it’s also true that ‘the best’ person for the job doesn’t always live within a 30-kilometer radius. Then, there are workspace constraints, companies that want to give their employees a quality life by allowing them the comfort of their homes, and firms that want to hire the best talent there is, to simply stay ahead in the business game. The remote workers in the US are expected to account for three-quarters of the workforce by 2020, according to a survey by Zinc.In this conversation, Rodolphe talks about the best practices in recruiting for remote jobs and working on remote jobs. Rodolphe shares insights from building and working with the Remotive.io community, and his years of remote working.
Hey all! Trying to set up a automation with Gsuite. Everything works but in testing when the user account is created we are not getting any email generated from Google. Not sure if this is a google issue or if we are missing a field in the API to send these emails. Does anyone know if there is a setting in the orch to enable this?
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I’m just writing something on end-user/employee experience and - as an aside - I wondered if Community members have any interesting success stories to share with others that will help them to also improve things in their organizations.Please drop your helpful suggestions in as a response. Thanks.
I would like to be able to time how long it takes an agent to complete a service request. It would be extra helpful if I could manipulate this in a workflow. For example, when a group is changed on the service request, start the timer. When the service request is closed, of course end the timer. Is there any functionality for this?
Hi everyone,I try to create a new analytics reports using the interactive widget, BUT with a date range AND each chart need to have this filter too: Created Date on “interactive date range go here” and resolved date on “interactive date range go here”But I try to do this on the chart:But I still need to enter a specific value which does not update base on the interactive date range widget. I got this:I doesn’t want to change each graphic date range if I use the interactive widget.I probably do something wrong in the analytics report.Thanks for your help by advanced and have a nice day,
HiiI am using freshdesk sdk in my app.My question is can I access certain FAQs article from certain button from my app.Basically I am trying to put little question mark buttons all over my application and when clicked user will redirect to exact FAQ article related to the topic where the button was
Whenever a requester creates a ticket, agent gets notified via email. Agent will then login to portal and submit a public note to the requester. Requester then will receive a reply in email indicating there is a new comment. In that email as well, freshservice indicates that "You can also reply to this email to add to your comment". When they do so, i get an email notification but her reply doesnt appear in portal. How can i ensure that any replies they make via email gets shown in their portal case as well?
We've just started using freshservice as our helpdesk and we like it so far. But we've got couple of issues we'd like to address. 1: New users receive the wrong Time Zone and Language. Our default is Amsterdam +1.00 and Dutch. But all new users logging in through ADFS/SAML, so no registration is done, receive the defaults, English and +0.00 2. Send answer and close reopens the ticket. Or reply and close immediatly afterwards also reopens the tickets. 3. Dispatch'r doesn't add a task to a specific service request but i've got the rules right.
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