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13 days ago

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Employee Experience

Employee Experience

1774 Topics

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desktopsupprt1Apprentice

asked in Freshservice

Highlight lines in tabular view

When in tabular view, can we highlight say lines of tickets with a certain status, say “Pending”. Our previous system could do this, but I don’t see any way in Freshservice. In other words, if I’m looking at a sheet of unresolved tickets, it would be helpful to have all “Pending” tickets highlighted in blue, or pick, or whatever - to visually distinguish them from the Open tickets.

6 months ago

jemi talaApprentice

posted in Freshteam

use freshteam APIs to build a ReactJS app in 4 hours?

In the dashboard, Freshteam does not provide employee counts - charts by the team, branch, work mode, and designation. Additionally, it lacks a feature that allows for easy access to all of the employee capabilities and data in one location.To solve this, I have created an app that has all these features.GitHub Link: https://github.com/DhiWise/Company-intranetVideo link: https://youtu.be/x0wDffQsJT8

6 months ago

mannsFeatured Influencer

asked in Freshservice

Thanksgiving and the IT service desk

Hi allAs my friends in the US and around the world give thanks today, I thought of all those people who tirelessly work to help others on their organization’s IT service desk.What or who in IT would you give thanks for (and you don’t need to be American to do so)?Please let me know in a response :)

1 year ago

marvin.bernardezApprentice

asked in Freshservice

Will there be a Savinyt integration with FreshService?

I saw that there is already one available for FreshDesk. Are there any plans of making one for FreshService?

2 months ago

JonnyThinApprentice

asked in Freshservice

rcocApprentice

asked in Freshteam

Etiquetas e Informes

Hola,Deberían mejorar el tema de las etiquetas. Nos encontramos que la única forma de sacar los datos que necesitamos en informes es a través de etiquetas, pero la función de etiquetas es muy básica:1- A través de las automatizaciones puedes añadir etiquetas pero no eliminar 2- En las actualizaciones masivas de tickets no se pueden eliminar etiquetas solo añadirOtra sugerencia es que los boletos impactados por automatizaciones se pueden trasladar a un informe

6 months ago

michaelmartelSkilled Expert

asked in Freshservice

Bomgar in Freshservice

Has anyone gotten Bomgar to work with Freshservice?I’ve followed the instructions for both Freshservice and Bomgar, but when we click on the Bomgar icon, we get this.

2 months ago

sriram.palaniappanApprentice

posted in Freshteam

Establishing a performance improvement plan

For a newbie HR, what are some things to keep in mind while creating a Performance Improvement plan?

2 years ago

sriram.palaniappanApprentice

posted in Freshteam

Managing time-offs during COVID-19

Has your organization changed the absence management policy during COVID-19? If so, what changes did you have to make?

2 years ago

mannsFeatured Influencer

posted in Freshservice

Cloud management?

A couple of weeks ago I saw this post in the CommunityJust wondering if people have any feedback on it yet or if it’s something that has still to be tried or whether other cloud management tools are being used.

6 months ago

RvkersenApprentice

asked in Freshservice

How to auto assign asset used by with Azure

I found how to auto assign assets with Active Directory, but is there a way to auto assign through Azure?I've added the FreshService Provisioning app to Azure and vice, versa. It's working, but not exactly what I need. In workflow the only option is to select a specific person.

2 days ago

mannsFeatured Influencer

posted in Freshservice

End-user (or employee) experience success stories

I’m just writing something on end-user/employee experience and - as an aside - I wondered if Community members have any interesting success stories to share with others that will help them to also improve things in their organizations.Please drop your helpful suggestions in as a response. Thanks.

1 year ago

maxlehot1234Skilled Expert

asked in Freshservice

Analytics report with interactive date range on each chart with filter created on XYZ

Hi everyone,I try to create a new analytics reports using the interactive widget, BUT with a date range AND each chart need to have this filter too: Created Date on “interactive date range go here” and resolved date on “interactive date range go here”But I try to do this on the chart:But I still need to enter a specific value which does not update base on the interactive date range widget. I got this:I doesn’t want to change each graphic date range if I use the interactive widget.I probably do something wrong in the analytics report.Thanks for your help by advanced and have a nice day,

8 months ago

r.wilcockApprentice

posted in Freshservice

Remove entire conversation when responding as an agent

Morning, is there a way to remove the entire conversation when replying to a requester? Currently when I reply as an agent in the ticket, the requester receives a very long email with every update ever logged in it, id like to turn that off please.Is there a way?

7 years ago

sivanandamApprentice

posted in Freshservice

Custom Ticket Status query

Is it possible to get all ticket statuses code (including custom ticket statuses code) using API request?Many thanks in advance.Siva

3 years ago

DamianJBunnApprentice

asked in Freshservice

Disable email notification on Contracts

Is there a way to disable the email approval notification when creating or editing a contract. This is an unnecessary step for us.If this is not possible can I approve a contract when creating a contract to avoid these notifications.

1 year ago

raj.dhanjalApprentice

posted in Freshservice

Single Sign On (SSO) failure due to recent Windows Update

Hello AllFirst time post on here, hoping someone can help.Following Windows update to our server (Windows Server 2016) last week, we are unable to logon to Fresh Service. We have not been able to use the service since Friday. We are an organisation who like to stay updated with security updates. None of our other systems or applications have been affected, just Fresh Service. Our Fresh Service support person is saying it is due to Microsoft KB4340556 .NET.We attempted to roll back but that broken the server. Had to restore from a backup. Has anyone else experienced this?

4 years ago

mannsFeatured Influencer

posted in Freshservice

Employee experience and service management

A good while back I asked if your organization is using employee experience management data to improve its IT or ESM service delivery and support operations and outcomes? From what’s it doing to what has been identified to improve upon. Or whether it has plans to do so in the future.Maybe the post was too early in the Community’s evolution to gain traction, so I’m asking these questions again. Do you have anything that can be shared with your Freshservice peers? Please let me an others know via a response. Thanks :)

1 year ago

sriram.palaniappanApprentice

posted in Freshteam

How do you treat the candidacy of a person with a history of interview no-show with the same company?

What happens when a candidate with a history of interview no show re-apply at your company? Would you treat that as a lack of professionalism and mark them ineligible or give them the benefit of the doubt?Your feedback would be helpful!

2 years ago

vishnu.selvarajSkilled Expert

published in Freshservice

The Change Makers

A teacher turned technology leader.A CIO who once aspired to be a film maker.A one-man IT support to Vice President of IT.Meet The Change Makers, proud customers of Freshservice, who challenged the status quo and flipped the switch on their ITSM strategy to improve the perception of IT, enhance stakeholders' experience of technology, and delight end-users.Presented as a set of 9 stories and 5 podcast episodes, the series captures the trials, tribulations, and triumphs of 9 IT leaders. You'll hear tales ranging from - reversing 12 long years of technology stagnation to how an accidental IT analyst made it to the highest echelons of IT management.Catch the stories on changemakers.freshworks.com/storiesListen to the podcast on https://changemakers.freshworks.com/podcast

111

1 year ago

mannsFeatured Influencer

posted in Freshservice

Which ITSM capabilities get adopted most?

Here’s some data from a recent ITSM Benchmark survey and report with AXELOS (hopefully the full report will be out soon):ITSM Practice and Adoption levelService desk 89%Incident management 89%Service request management 85%Change enablement 84%Problem management 80%Knowledge management 79%Asset management 78%Relationship management 77%Continual improvement 73%Financial management 72%Service catalogue/self-service 69%How does this adoption profile stack up with your organization? Please let me know as a response.

1 year ago

ryan.kuanApprentice

posted in Freshservice

Problems with time entry note that contains less-than character via API

Hi,I have a C# client that creates time entries via the API. I'm serializing a time entry object with the following json value:{"time_entry":{"billable":false,"note":"<Test Note>","hhmm":"00:01","user_id":"1111"}}For some reason it does not work if the note contains a less-than character. It works fine otherwise. This used to work a few weeks ago but for some reason it now just save a blank note. Any idea why?ThanksRyan

3 years ago

garmstrongApprentice

posted in Freshservice

is this FreshDesk feature available in FreshService?

Forwarding emails from a private inbox to your support portalOccasionally, your customers might email your support agents directly or you might have a mailbox full of emails that need to be converted to support tickets. This can be done by just forwarding them to your support email address. Tickets that are forwarded from a verified agent's email address will be created in the name of the customer who sent the email to the agent. But when you forward existing emails from a mailbox (where this mailbox is not associated with an agent), the requester will be the mailbox and the time stamp of the ticket will be the time the email was forwarded.

7 years ago

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