Visit Freshworks.com Visit Freshworks

Groups
Events
Product Updates
Ideas

Analytics Webinar Series

(Thu, 6 Jul, 15:00)

Community
Employee Experience

Employee Experience

1896 Topics

Most replies

Recently active Most views Newest first

desktopsupprt1Apprentice

asked in Freshservice

Highlight lines in tabular view

When in tabular view, can we highlight say lines of tickets with a certain status, say “Pending”. Our previous system could do this, but I don’t see any way in Freshservice. In other words, if I’m looking at a sheet of unresolved tickets, it would be helpful to have all “Pending” tickets highlighted in blue, or pick, or whatever - to visually distinguish them from the Open tickets.

8 months ago

jemi talaApprentice

posted in Freshteam

use freshteam APIs to build a ReactJS app in 4 hours?

In the dashboard, Freshteam does not provide employee counts - charts by the team, branch, work mode, and designation. Additionally, it lacks a feature that allows for easy access to all of the employee capabilities and data in one location.To solve this, I have created an app that has all these features.GitHub Link: https://github.com/DhiWise/Company-intranetVideo link: https://youtu.be/x0wDffQsJT8

9 months ago

simon.millsApprentice

asked in Freshservice

Embedding

I am wanting any information that people have for embedding our Freshservice portal into our School Intranet. We are being blocked by an Xframe Options issue. Any help is appreciated.

9 months ago

JnstareApprentice

asked in Freshservice

integrate Freshservice with Servicenow through Unifi

HelloI will need to integrate Freshservice with Servicenow through Unifi (sharelogic.com)Does anyone here have any experience setting it up?How did you make it?Is there any APP ready to install in the APPStore?

9 months ago

Daniel SöderlundSkilled Expert

asked in Freshteam

Approval for Time Off notofication

Hello, Can you setup a notification if a team member request time off to be send to more than the manager?Use case is: You have team manager and team leader; both need to be informed and to prevent human error the system needs to send a notification to both. Is there any solution to this ?

9 months ago

bhotaSkilled Expert

asked in Freshservice

Reassign employee assets to reporting manager when employee is disabled

I have a requirement to reassign hardware assets of an employee to its reporting manager when the employee is disabled manually or through any process. How can I achieve this functionality?How to detect the event of an employee disabling?

8 months ago

mannsFeatured Influencer

posted in Freshservice

What's next for your IT support or ITSM capabilities?

When people say that they “do” ITSM or have adopted ITIL, this can mean many things in terms of the capabilities that have been adopted. No matter if it’s just incident management or a dozen ITSM capabilities, there are still other ITSM capabilities that could be brought in to benefit your organization.So, what ITSM capabilities would you like to add into your organization next? And what’s stopping you doing so?Please let me know as a response. Thanks.=> I asked this a while back but thought it worth another try given that I’m about to run a quick poll on the order of ITSM capability adoption...

8 months ago

maghedSkilled Expert

asked in Freshservice

List software used by user

Hi,Trying to figure out how I can get a list of softwares used by a specific user in a workflow. I can easily do it on Assets through API calls but I can’t figure out how to do it for Softwares. Any input?

8 months ago

mannsFeatured Influencer

posted in Freshservice

Service Management Offices?

Having just edited a third-party article on the future of Service Management Offices I still can’t help think that these entities aren’t as popular as advisory organizations make out. So, does your company have one? If so, how is it benefitting you? Thanks :)

8 months ago

HeatherM14Apprentice

asked in Freshservice

Has anyone set up a way to add Location to be filterable?

Does anyone have a good way that they have added Requester Location to be a filterable option until Freshservice implements this for us? We use SCIM Provisioning with Okta to pull the Requester data into Freshservice.We have a global company and right now, our teams are looking at each and every ticket to see what geographical location it’s in. I suggested separate agent groups but they didn’t like that idea. Anyone have any other options they have implemented? Tags? Something else? Thank you!

9 months ago

mannsFeatured Influencer

asked in Freshservice

What do you think of the Gartner Hype Cycle for ITSM 2022?

It can be accessed here, with XLAs at the peak and IT service catalogs at the nadir:https://www.gartner.com/doc/reprints?id=1-2AL7FXPB&ct=220715&st=sbI bet there’s lots on here you have heard of (yet). I know I haven’t.

8 months ago

mannsFeatured Influencer

posted in Freshservice

Forrester State of the Service Desk Report

Freshworks has licensed this interesting Forrester Research report that offers great insights into what employees think of their corporate IT support:https://freshservice.com/state-of-service-deskIt’s definitely worth a download.

8 months ago

mannsFeatured Influencer

posted in Freshservice

Paying It Forward

What’s the one thing you’ve learned in your years in IT support that you wish you knew when you started?Please share your valuable knowledge (even if obtained from a colleague) to help others (and if we get enough responses I bet there’s a blog or even an eBook in it @rhea.desouza). Thanks :)

8 months ago

vishalncTop Contributor

asked in Freshservice

Dual Asset Allocation report

I want a report, on who is having a dual asset. I am using Freshservice growth plan.

9 months ago

JHKApprentice

asked in Freshservice

ticlet id change

Hi, I was wondering if the fLfreshservice supports changing ticket ids?

8 months ago

emmanuel.dubosMBApprentice

asked in Freshservice

Unexpected notification

Hi,I have only one users among other agents with the same profile, continuing receiving unexpected email for notifications on update on tickets.I have reviewed her profile, put her as an administrator temporarily to force to enable and then disable the corresponding toggle option (requester and cc notification for the email notifications) . Do you have any idea ?Thanks for your help.

8 months ago

rcocApprentice

asked in Freshteam

Etiquetas e Informes

Hola,Deberían mejorar el tema de las etiquetas. Nos encontramos que la única forma de sacar los datos que necesitamos en informes es a través de etiquetas, pero la función de etiquetas es muy básica:1- A través de las automatizaciones puedes añadir etiquetas pero no eliminar 2- En las actualizaciones masivas de tickets no se pueden eliminar etiquetas solo añadirOtra sugerencia es que los boletos impactados por automatizaciones se pueden trasladar a un informe

8 months ago

AnushaCommunity Manager

posted in Freshservice

Let's Talk ITOM – What's on your mind?

Namaste folks!The Let’s Talk ITOM webinar series is back by popular demand! If you haven’t chanced upon it yet, here’s the event listing. In these four webinars we’ll be exploring how you could derive greater value from Freshservice by unpacking the expanding Freshservice ITOM offering.Now, I need you to help us deliver a great campaign. How? By sharing with us what you’d like to explore regarding these four topics:Unified incident management – Freshservice & Freshdesk Deep dive into On-Call Management featuring latest enhancements Deep dive into Alert Management featuring latest enhancements Looking forward to Cloud Discovery & Service Mapping Is there anything specific you’d like to know? What challenges do you face managing your digital infrastructure? How would you describe your ideal on-call setup? Go on. List your questions and thoughts in this thread, and my team will strive to address them in the webinars.And sign up here, if you haven’t already!Speak soon :)Anusha

9 months ago

kamper249Apprentice

asked in Freshservice

3rd party support - open a ticket in their ticketing system

Hello, We use a 3rd party support group for a couple of our international locations. They use their own ticketing system and are not a part of ours. It was brought to my attention that there is a way to use fresh service to open a ticket within their system. Then when they close the ticket, it will set the status to closed in our system. Has anyone done this and how/where do I go about doing this?

8 months ago

PatrickMurphySkilled Expert

asked in Freshservice

Yammer Posts

It looks like FreshService dropped integration with Yammer, that is the only information I can find in support documents.I’m trying to figure out if I can , based on some conditions in a workflow, post a message out to yammer. We use yammer to indicate a system outage. If users file a service request for a system outage, I would like to post a message to our Yammer Support channel indicating that a system could be (unverified by system owners) down. Thus giving people some advanced indication there may be having problems.Is there a way to post one way to Yammer? I’m not trying to integrate Yammer into FreshService just one way posts.

8 months ago

Daniel SöderlundSkilled Expert

asked in Freshservice

integrate Freshservice with Monday.com

Hello, Anyone here who has created an integration between Monday.com and Freshservice ? TIADaniel

8 months ago

mannsFeatured Influencer

posted in Freshservice

90% think that working in IT is going to get harder over the next three years

I’m closing our Wellbeing in IT survey today and an interesting quick stat from it is that close to 90% of respondents think that working in IT is going to get harder over the next three years.This is the highest it has been since we started running this survey and a significant jump from 2020 and the COVID bump in IT appreciation.What are your thoughts about how we can address this wellbeing factor?

8 months ago

mannsFeatured Influencer

posted in Freshservice

What does experience mean to your IT team(s)?

This Community post question by @Jeannie_Walters contains something that I think most IT teams are still to address:This is what experience means within your organization, and specifically to IT.There are many definitions of employee experience out there but it’s hard to find one that stands out as a “winner.” In some ways this is good - if it means that people might think long and hard about what experience means to their organization. However, if this isn’t happening it likely means that IT strategies are being formed around things that aren’t understood (at least consistently).So, do you have an employee experience definition within your organization that could inspire others to create their own? If so, please share it as a response. Or call out some of the EX management issues your organization is facing to see if we can help. Thanks :)

9 months ago

sleclercApprentice

asked in Freshservice

Is it possible to strip email signatures?

Are there any means which we could strip email signatures from incident description fields when tickets are created/updated via email support channels? Many of our tickets are bloated with large descriptions because of the signature and it makes the experience on mobile devices less than on desktop clients. We have common signatures that could easily be identified for all employees in our organization which will simplify this effort. Thanks.

8 months ago

JonOTop Contributor

posted in Freshservice

Vmware vCentre Cloud Discovery vs Probe

Hello,we are creating our CMDB and initially concentrating on Windows servers we have used the probe. Recently we connected to our ESXi hosts using Vmware vcentre cloud discovery. The first thing that happens is we had loads of duplicates as it see’s these as VM’s and not servers (Not too much of a problem as its in the sandbox). But we notice they each have differing information, the VMware side nicely catching more VM type stuff, relationships, which host its on etc whereas the probe captures the software stack etc. I’m yet to go fully into the difference but wondered had anybody come to this crossroads on which to choose and why they went which ever way they did ?

8 months ago

Page 72 / 76

Badge winners

Hhowitthas earned the badge Lightening (Mc)Learner
Mo.Waelhas earned the badge Wizard of Creative Thinking (25)
edwin.rivashas earned the badge Salud, Ideator
DineshGhas earned the badge Salud, Ideator
Jonashas earned the badge Lightening (Mc)Learner

Show all badges

Join the Community

Already have an account? Login.

Social Login

or sign up below

Username *

Business Email *

Name

(Private)

Only you and moderators can see this information

Company

(Private)

Only you and moderators can see this information

Referral URL

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Sign in to the Community

No account yet? Create an account.

Social Login

or sign up below

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.