According to the ‘ITSM 2021 & Beyond’ report by Freshworks and the Service Desk Institute (SDI), almost half of the IT professionals surveyed felt that COVID-19 damaged their emotional well-being. Around 60% of IT professionals felt their work life was responsible for making their emotional wellbeing worse.
People are an organisation’s greatest asset. They are also the key to an organisation’s productivity, profitability and reputation. Neglecting the well-being of employees will adversely affect the whole business.
There are ways to improve employee experience (EX) and prevent workplace stress related burnout, low morale, mental and physical illness. It’s worth noting that reducing the impact of these issues could have a significant impact on productivity, churn and ultimately the bottom line. It can also increase the desirability of the business as an employer of choice and so give the business access to a better quality pool of potential employees.
What are some steps taken by your business/ organization towards employee well-being?
Check out our blog on the Importance of Emotional Well-Being in Service Management Staff in 2021
