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Some enterprise service management stats and a question

  • 22 July 2021
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In a 2021 survey I ran with AXELOS, we found that two-thirds of organizations are already using their ITSM capabilities outside of IT to help the operations, services, experiences, and outcomes of other business functions.

The most popular drivers were:

Challenge/Opportunity

Percentage

Process standardization and optimization

63.8%

Digital transformation enablement

52.1%

Employee productivity improvement

50.6%

 

THE QUESTION: in which business function do you see, or expect to see, the most benefit from ESM?

Hopefully the full report will be published soon :)


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