Conversational CX: The next big thing for the Next Normal

  • 23 November 2020
  • 0 replies

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Jump ahead. 

Hold on—you don’t have to. Just look around: The Next Normal is already here. 

The change is already upon us. As the business world was just getting the contours of the infinitely evasive nature of the millennial customer, the real world changed. The advent of the Covid-19 pandemic and its slow, phased ebb is taking the wraps off a new and strange world order. As the order changes, so does the customer. 

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