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150 Topics

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Terry N McKellarApprentice

asked in Freshchat

Troubleshooting Freshworks API Integration Issues

I'm encountering issues with the Freshworks API integration on my website. Has anyone experienced similar challenges, and how did you overcome them? And also can Has anyone used Freshworks products to automate workflows and improve efficiency in the context of a file download website like FBReelDownload?

1 day ago

Anonymous

posted in Freshchat

Wanna visit Children's Clothing Stores online?

Follow our website Children's Clothing Stores to receive all of the simple yet trendy ideas that you can present to your child to help them dress more fashionably and retain their confidence without spending a lot of money. These ideas may be provided to help them avoid spending a lot of money.We can send your order to any country, including the US and Singapore.

11 days ago

dwinanisaatrianaApprentice

asked in Freshchat

Feature Request: Freshchat Instagram Comment Replies into Instagram Comment Section

Hi!We have one of a big brand customers who has renewal consideration towards the requests to Freshchat Instagram comment replies, that when the customer reply it through Freshchat, the comment will be showed up in the Instagram Comment Section and not instead of Instagram DM.We were also suggested to raise this discussion on the Community Forum, so this feature can be considered in the future product roadmap that may related to other global customers or users of Freshworks.Please do keep us updated.Thanks.

22 days ago

xabier98Apprentice

asked in Freshchat

Security breach due the usage of a deprecated version of Ember.js library

HiIs there a way to avoid the security breach associated with freschat is using an old version of Ember.js?https://blog.emberjs.com/ember-4-8-1-released/ Best regards

24 days ago

dtuttleApprentice

posted in Freshchat

Wordpress - Have chat only appear on certain pages

How can I accomplish this? Only a couple pages of my site require support.

26 days ago

caygriSkilled Expert

asked in Freshchat

SalenleyApprentice

asked in Freshchat

System migration - need advice choosing new platform

I am a Spanish speaker I will try my best in English I hope I made myself clear enough. During many years I have been working on a spreadsheet (google sheets) for a company, to be used as the main database and management system, where you can find customer info, you can see all the purchases made by that client, you can get a list of clients that need to be reached, you can find the prices list for the products, product information, you can use it to input the orders, print every order and track it until delivery and payment, and the order itself also feeds stock, create an order to refill stock, It is also used to calculate the payment for the salesmen, create statistics and get sales trends, etc. It includes almost everything the client needs, it's pretty cool. Everything created in google sheets. No macros needed so far. The thing is that now the client needs to make the same system but more friendly to be used for non experienced people (almost none IT knowledge, I mean, at all!).

1 month ago

FreedetectorApprentice

asked in Freshchat

22 Guaranteed Ways To Make Free Ai Content Detector Easier For You

Are you curious if an AI or a human writes the content? Free AI Content Detector is a way to detect whether an AI or a human writes the content. try it now!

1 month ago

EdajApprentice

asked in Freshchat

Number Portability (Google Voice to Freshdesk)

1 month ago

iamzainApprentice

asked in Freshchat

Is there a way adding Freshworks chat widget to a website built on Gatsby?

Some chat software providers have Gatsby plugin available, or their provided script works without issues when included in html.js using React Helmet. However, some (Freshworks, for example) provide a script that gives 'unexpected token' and 'expression excepted' errors. My question is whether there is a simple way to alter the code to make it work or not?The code below includes a chat widget script provided by Freshworks that is included in Helmet before closing body tag. <Helmet> <script> function initFreshChat() { window.fcWidget.init({ token: "5df26417-e127-480b-a0ff-d21908f5030f", host: "https://wchat.eu.freshchat.com" }); } function initialize(i,t){var e;i.getElementById(t)?initFreshChat():((e=i.createElement("script")).id=t,e.async=!0,e.src="https://wchat.eu.freshchat.com/js/widget.js",e.onload=initFreshChat,i.head.appendChild(e))}function initiateCall(){initialize(document,"freshchat-js-sdk")}window.addEventListener?window.addEventListener("

1 month ago

kevin.cApprentice

posted in Freshchat

Filter Conversations From Labels

Hi Freshworks Team,We have a customer that wants to filter conversations based on labels. So if we filter based on the Feature Request label, conversations that have been labeled as Feature Request can be shown in the chat list.The ability to make a custom view by the label.Thank you.

1 month ago

Developer RaghavanApprentice

asked in Freshchat

how to apply Freshworks software Academy

Hello I am RagavI am from Nagapattinam Tamil Nadu I interned to join freshworks software academy Age : 18 Education : 1st year bsc computer science How can I join....

1 month ago

ninja1122Apprentice

asked in Freshchat

i want to redirect my website to another address

I am planning to redirect my website “https://apk4.in/” to a new address. Can anyone guide me through the steps involved in the redirection process? Will this affect my website's SEO ranking? Are there any best practices that I need to keep in mind while redirecting my website? I would appreciate any advice or suggestions on this matter.

2 months ago

alyssia.correaCommunity Manager

published in Freshchat

[Ask questions] Holiday Masterclass: A Roadmap to Messaging Channels!

We’re pleased to present a LIVE Holiday special masterclass for our Freshchat Customers, and Customer experience enthusiasts! For today’s session we have Mark Dougall, General Manager, Business Systems, Monica Vinader, and @Colin Crowley, CX Advisor Freshworks, who will be discussing all things Messaging! Here are the all the details: SESSION DETAILS: Date: Monday, December 5Time: 5 PM CET | 11 AM ET | 9:30 PM ISTTopic: A Roadmap to Messaging ChannelsVirtual Venue: Live on LinkedIn (@Freshworks) and Freshworks Community (right here!) 👉🏼RSVP here👈🏼 CATCH US LIVE: If you have any questions for our speakers, feel free to leave them in the comments below! 👇

572

2 months ago

hafsalrahmanApprentice

asked in Freshchat

Freshchat SDK crash

We received a crash from Freshchat SDK (5.4.2) integrated in our app, can you guys advice about the fix needed to avoid it?Please check the attached log file

2 months ago

guiqisApprentice

asked in Freshchat

Push Notifications on Freshdesk Messaging App

Hi guys,My Freshdesk Messaging app is not sending me notifications when users start a new chat (or even when users reply to a current active chat).The settings - in notifications tab are all checked.I've contacted support and they told me that I should “upload a APNS Push Certificate in your Freshdesk Messaging account". But this should be done only if I'm creating an app, or not?My issue is with Freshdesk Messaging app!

2 months ago

Vishnu PrassadContributor

posted in Freshchat

How did SuprDaily uses Freshchat's WhatsApp solution to deliver daily essentials to 70,000 customers

What's SuprDaily?SuprDaily is a subscription-based delivery company for milk, daily essentials like bread and eggs, and groceries. It helps people to manage their grocery needs easily from their smartphones. Founded in 2015, the brand has grown rapidly to serve thousands of users. SuprDaily has since been acquired by Swiggy (India’s largest food delivery service provider) and currently operates in 6 cities. What issues did they face? As the user base and demand for SuprDaily’s service grew 10x from a modest 5000 - 7000 deliveries daily, it became more and more impractical to support customers without a robust system in place. Customers could reach out to support via WhatsApp and a helpline number.How did Freshchat and bots solve these issues for them?SuprDaily’s support team has rapidly scaled from using a single agent WhatsApp interface to a 50+ agent team on Freshchat, managing a major chunk of the overall support volume across channels.Today, in lockdown, one of the ways that Supr m

2 months ago

Olivia BCommunity Manager

posted in Freshchat

[UX Update] New Labels for Default and Custom Views in Inbox - LIVE

We're happy to let you know that we've implemented new labels for default and custom views in the Conversation Status section of the Inbox. These labels are designed to enhance the customer request categorization process, making it easier for agents to keep track of their workload and prioritize tasks based on their status.As a part of this update, we have also renamed some of the old labels to provide better clarity and consistency across the views. Here are the old and new default view labels:All open and unassigned (previously named - New): The view lists and shows all the new and unassigned conversations. My open (previously named - Assigned to me): The view lists all the conversations assigned to the agent. All open and assigned (previously named - All assigned): The view lists all conversations that have been assigned to any agent on your team. All Resolved (previously named - Resolved): All Resolved views lists all the resolved conversations. Bot (previously named Bot conversat

2 months ago

Bhaskar KApprentice

asked in Freshchat

CSAT survey in whatsapp

When agent closes the conversation in Freshchat, CSAT survey will show up in Freschat messenger automatically when we setup in the CSAT settings.Does this CSAT survey will also get triggered when user is from Whatsapp or Facebook..?

2 months ago

astr0b0yContributor

asked in Freshchat

Freshchat SLA - start timer from first client message

I recently implemented an SLA with a timer that begins once a chat is assigned to a group and once it is ‘breached’ (our agents hate this term by the way - exceeded is a friendlier term), uses advanced automations to send a bot message to the client to let them know agents are busy and will be with them soon.We’d like to change the timer start to after the client sends their first message but I cannot see an option for this. Is this doable?

2 months ago

tyler.downsApprentice

asked in Freshchat

Flutter Mobile SDK - Clears chat when ticket is resolved

We have integrated chat into our mobile application for help. We wanted users to be able to see previous history of the conversation. However when we restore a conversation for the user it won’t show chats that have been resolved. If the conversation is still open we can see the latest but once its resolved it doesn’t show when the user is restored. FreshchatUser freshchatUser = await Freshchat.getUser;var restoreId = freshchatUser.getRestoreId(); Freshchat.identifyUser(externalId: email,restoreId: restoreId,);Is there a way to show previously resolved conversions. Our use case we would like them to see previous solutions.

2 months ago

adjjApprentice

asked in Freshchat

Unable to create Chatbot buttons from api response

I am trying to create a chatbot for whatsapp in freshchat. I am trying to render buttons according to response from api. I am using the process as can be seen from the demo bot dialogs. I am using an array returned from api as the button name. Everything else is working. except the buttons ae not rendered in the bot dialog in whatsapp. Please help if you can. Thank you

3 months ago

KristineApprentice

asked in Freshchat

Create external chat link in freshchat

Hi.I want to create external link in freshchat.In my site have button to chat, also code, but i want to make external chat link, so, i can by place anywhere.

3 months ago

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