Visit Freshworks.com Visit Freshworks

Freshchat

  • 136 Topics
  • 89 Replies

136 Topics

J
Apprentice
J.SotomayorApprentice
asked in Freshchat

Is there any way to Train Freschat Bot effectively?

I have followed the documentation. I've gotten some support responses, but haven't found a way to make my bot "smarter".It only works under closed answers.Has anyone managed to make the bot more like an AI bot that responds to pre-trained language phrases?

1
A
Apprentice
1 day ago
Kihulane26
Apprentice
Kihulane26Apprentice
asked in Freshchat

Bug? Icons appear as weird symbols on web

Hey, I’m having a problem with displaying icons as correct content. When I inspect the icons it appears as this in CSS file: .icon-ic_close:before { . content: ""; } Instead of this:.icon-ic_close:before { content: ""; } I’ve read that this might be an @charset “UTF-8” issue, but from our side, the UTF-8 is set.Any ideas would be appreciated  

2
Kihulane26
Apprentice
2 days ago
Juanki
Apprentice
JuankiApprentice
asked in Freshchat

badges notifications on ios?

Really? Is not possible to have badges on iOS chat app? As all apps

1
dhanya_r
Community Debut
3 days ago
chetan33853
Apprentice
chetan33853Apprentice
asked in Freshchat

How to get heads up push notification in Android

Hello, i want to implement heads up push notificaiton in Android . like IOS have and some other apps like whatapp etc have when app is closed or backgroup notifcation comes as heads up  

1
Sivasankari
Community Debut
4 days ago
Juanki
Apprentice
JuankiApprentice
asked in Freshchat

impossible to add facebook and instagram channel

Hii can’t add meta channels. Error adding channel it sounds as revoked permissions someone of my old team did on Facebook :(could you help me?

1
allan harold
Community Debut
4 days ago
Juanki
Apprentice
JuankiApprentice
asked in Freshchat

Good integration with Shopify

Why isn’t there an integration between Freshchat and Shopify? same quality as with freshdesk!!!!

1
allan harold
Community Debut
4 days ago
iamzain
Apprentice
iamzainApprentice
asked in Freshchat

Is there a way adding Freshworks chat widget to a website built on Gatsby?

Some chat software providers have Gatsby plugin available, or their provided script works without issues when included in html.js using React Helmet. However, some (Freshworks, for example) provide a script that gives 'unexpected token' and 'expression excepted' errors. My question is whether there is a simple way to alter the code to make it work or not?The code below includes a chat widget script provided by Freshworks that is included in Helmet before closing body tag. <Helmet> <script> function initFreshChat() { window.fcWidget.init({ token: "5df26417-e127-480b-a0ff-d21908f5030f", host: "https://wchat.eu.freshchat.com" }); } function initialize(i,t){var e;i.getElementById(t)?initFreshChat():((e=i.createElement("script")).id=t,e.async=!0,e.src="https://wchat.eu.freshchat.com/js/widget.js",e.onload=initFreshChat,i.head.appendChild(e))}function initiateCall(){initialize(document,"freshchat-js-sdk")}window.addEventListener?window.addEventListener("

7
frlegends1357
Community Debut
9 days ago
LindaBrown44
Apprentice
LindaBrown44Apprentice
asked in Freshchat

Are there plans to update the Freshchat app for slack and get it reapproved?

Currently the FreshChat in Slack says: This app is not approved by Slack. Learn more.Are there plans to fix this and get it reapproved? There is a newer version of FreshDesk already. Is FreshChat coming? 

0
LindaBrown44
Apprentice
11 days ago
O
Apprentice
otronicsApprentice
asked in Freshchat

Start again button not showing

Hi there,The Start Again button appears to be missing from our freshchat bot. Any ideas on how to get this back?We’ve tried in Chrome, Brave, and Firefox.Many thanks

1
S
Community Debut
16 days ago
Juanki
Apprentice
JuankiApprentice
asked in Freshchat

Shopify info on Freshchat?

HiIs not possible to see Shopify customer’s info when you are chatting with them?Why is not on the right column as on Fresdesk?I think it would be a must!

0
Juanki
Apprentice
19 days ago
C
Apprentice
Cristina RoldanApprentice
asked in Freshchat

Integrate multiple Facebook profiles on Freshchat

Hi everyone, anyone knows an add-on or app that can let us to integrate more than one Facebook profile? Thanks! :)

1
I
20 days ago
K
Apprentice
Konstantin KruminApprentice
asked in Freshchat

Some symbols in the Freshchat widget are being displayed as some random letters sometimes

Hello,In our website currently we have a Freshchat integrated and I noticed that sometimes the symbols in the widget are being displayed as this set of letters: I didn’t notice any particular pattern since it is happening quite not so often and seems to be happening at random. My assumption is that it is happening because those images are not being loaded on time when the web page loads, but I’m not sure. It is a SPA built with React and we have a following set up for Freshchat:Index.html has this script tag at the very end:<body> <noscript>You need to enable JavaScript to run this app.</noscript> <div id="root"></div> <script src="https://wchat.freshchat.com/js/widget.js"></script></body>App.tsx file has this piece right after opening div and it always has some value:{InitChat(chatName)}And here the function itself that calls for Freshchat:export const InitChat = chatName => { const firstName = chatName.split(' ').slice(0, -1).join('

1
tvvignesh
Community Debut
21 days ago
sgutierrez
Top Contributor
sgutierrezTop Contributor
asked in Freshchat

Condition to limit the sign up only to specific country via Chatbot

Dear community,I am creating a chatbot that allows customers to sign up in the website. The chatbot is asking for email and phone number. I want to limit to only Belgium numbers, which starts with +32 with the country code. How can I add a condition that if the requester enters a non Belgium number it follow to a conversation that he can not register and if it is Belgium number then it allows the registration. I have tried using the function Contains  and then the condition: When I test it, the bot says True if I start with +32 but it redirects always to dialog 7.1. If I enter non Belgium code, it says false and correctly redirect to 7.1. I don’t know how to make to go to dialog 3.1 and also to hide the true/false answer, Is there maybe another way more simple to do what I am trying? Thanks!

0
sgutierrez
Top Contributor
24 days ago
RoryM
Apprentice
RoryMApprentice
asked in Freshchat

Can't access account settings

I haven’t logged into my account in a while and when I did so today, I had lost all access to the settings of my chat widget.I’m on the free plan and the only setting available to me is billing.I’ve no idea where all the other settings have gone. Has anyone encountered this before and know how to rectify it? Thanks  

0
RoryM
Apprentice
1 month ago
adjj
Apprentice
adjjApprentice
asked in Freshchat

Unable to create Chatbot buttons from api response

I am trying to create a chatbot for whatsapp in freshchat. I am trying to render buttons according to response from api. I am using the process as can be seen from the demo bot dialogs. I am using an array returned from api as the button name. Everything else is working. except the buttons ae not rendered in the bot dialog in whatsapp. Please help if you can. Thank you

0
adjj
Apprentice
1 month ago
A
Anonymous
posted in Freshchat

Wanna visit Children's Clothing Stores online?

Follow our website Children's Clothing Stores to receive all of the simple yet trendy ideas that you can present to your child to help them dress more fashionably and retain their confidence without spending a lot of money. These ideas may be provided to help them avoid spending a lot of money.We can send your order to any country, including the US and Singapore.

0
A
1 month ago
marcoantoniocruzado1994
Apprentice
marcoantoniocruzado1994Apprentice
asked in Freshchat

capture the event index of a button pressed in my conversational flow (FRESHCHAT)

Hello Freshchat team, a cordial greeting from a user. I am contacting you through this means because I have not found anything similar in the documentation with the problem I am currently experiencing. My case is as follows: I have a response from an API and I respond to it as buttons. These buttons are dynamic, they can be 3, 4, or 5 depending on how many arrays the API has. My question is, if I select any of these buttons, how can I capture the index of the pressed button to execute another condition in another message?

2
ashwinvasudevan
Community Debut
1 month ago
Jessie Huen
Apprentice
Jessie HuenApprentice
asked in Freshchat

Tried to send video via whatsapp, but our livechat cannot capture the video

Referring to the topic, freshchat integrated with whatsapp, we tried to send video via whatsapp, but our livechat cannot capture the video, can freshchat support whatsapp video? 

0
Jessie Huen
Apprentice
1 month ago
alyssia.correa
alyssia.correaCommunity Manager
published in Freshchat

[Ask questions] Holiday Masterclass: A Roadmap to Messaging Channels!

 We’re pleased to present a LIVE Holiday special masterclass for our Freshchat Customers, and Customer experience enthusiasts! For today’s session we have Mark Dougall, General Manager, Business Systems, Monica Vinader, and @Colin Crowley, CX Advisor Freshworks, who will be discussing all things Messaging! Here are the all the details: SESSION DETAILS: Date: Monday, December 5Time: 5 PM CET | 11 AM ET | 9:30 PM ISTTopic: A Roadmap to Messaging ChannelsVirtual Venue: Live on LinkedIn (@Freshworks) and Freshworks Community (right here!) 👉🏼RSVP here👈🏼 CATCH US LIVE:   If you have any questions for our speakers, feel free to leave them in the comments below! 👇

241
K
Community Debut
2 months ago
asmsasa
Apprentice
asmsasaApprentice
asked in Freshchat

Submitting WhatsApp Message Template through FreshChat

Hello everyone, I’m new to FreshWorks, and trying to utilize the Whatsapp for business features.I was referred to read this article about Submitting WhatsApp Message Template through FreshChat. Getting started with WhatsApp message templates in Freshchat : FreshchatAnd as I read it over and over. I could not find a place where Templates are submitted. please let me know if you can help

0
asmsasa
Apprentice
2 months ago
hakim
Apprentice
hakimApprentice
asked in Freshchat

Contact Integration

How to get contact from Freshdesk to Freshchat? Every customer who chat in widget is always undefined

0
hakim
Apprentice
2 months ago
Chris S.
Skilled Expert
Chris S.Skilled Expert
asked in Freshchat

variuos freshchat questions

Hello,Today we had a meeting with a customer about Freshchat and their Chatbot.During this meeting, I've seen a few strange behaviors…Like when we've changed something and ticked on preview, the bot always started at Flow 1.1In our training environment, however, our bots always start the preview from the point where we have edited something.So say if you add a Flow 5.5 and want to check that, you just click on Preview it starts the preview at 5.5 and not on 1.1Is this a change that i've missed? or is this a setting that we can edit?Secondary, we've noticed that we cannot delete a pointer that is set.So, if the customer creates a flow (say 5.5 again) and then selects that when choosing option 1, the next step should be flow 6.1 and afterwards sees that it should be 6.2, it is not editable. Do we miss something, or is this normal behavior?Looking forward to hear from you!GreetZ!Chris.

0
Chris S.
Skilled Expert
2 months ago
A
Apprentice
aboooooooooo614Apprentice
asked in Freshchat

How can I hide fcWidget by default and display it later?

Hi everyone: Good to be here, as the title, I try not to display widget after initializing with the following setting:window.fcWidgetMessengerConfig = {          config: {            headerProperty: {                hideChatButton: true,            },          },  }; It works fine, but later when I try to show the widget with ‘window.fcWidget.show()’, nothing happens,Is it possible to achieve this behavior?Thanks in advance. 

2
A
Apprentice
2 months ago
R
Apprentice
RobertVENApprentice
asked in Freshchat

I want to get some help.

Hi, I am new here and not have experience about Fresh work. How to work Fresh work? Please guide me so I can get benefit.

4
R
Apprentice
3 months ago
Paula
Contributor
PaulaContributor
asked in Freshchat

Link to conversation ID in report - Freshchat

Hello,I would like to know if we can create a report that the "conversation id" information comes with the conversation link.Today I can put this information in the table, but I need to copy and paste the information into Freshchat to enter the conversation and analyze it.Example: 

0
Paula
Contributor
3 months ago

Badge winners

Show all badges
Terms of UseCookie settings