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Freshchat

Freshchat

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93 Topics

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ponApprentice

asked in Freshchat

How to get contact details inside freshchat widget from FreshDesk

Hi We would like to read contact city location from Freshdesk and pass to Freshchat window and show only relevant widget in the chat window.Please let us know how to connect and render.Thanks,Pon

1 day ago

PerVSageApprentice

asked in Freshchat

Freshdesk Chatbot API

Im new to freshdesk, currently implementing our APIs in freshdeck chatbot, is there a way for me to whitelist only freshdesk chatbot IP to access our APIs. cant seem to find the documentation for this.

4 days ago

iamzainApprentice

asked in Freshchat

Is there a way adding Freshworks chat widget to a website built on Gatsby?

Some chat software providers have Gatsby plugin available, or their provided script works without issues when included in html.js using React Helmet. However, some (Freshworks, for example) provide a script that gives 'unexpected token' and 'expression excepted' errors. My question is whether there is a simple way to alter the code to make it work or not?The code below includes a chat widget script provided by Freshworks that is included in Helmet before closing body tag. <Helmet> <script> function initFreshChat() { window.fcWidget.init({ token: "5df26417-e127-480b-a0ff-d21908f5030f", host: "https://wchat.eu.freshchat.com" }); } function initialize(i,t){var e;i.getElementById(t)?initFreshChat():((e=i.createElement("script")).id=t,e.async=!0,e.src="https://wchat.eu.freshchat.com/js/widget.js",e.onload=initFreshChat,i.head.appendChild(e))}function initiateCall(){initialize(document,"freshchat-js-sdk")}window.addEventListener?window.addEventListener("

26 days ago

sumitApprentice

asked in Freshchat

freshchat messaging in react native

Can I have a blog where freshchat messaging is integrated nicely with react native. As of now seeing the documentation if I am implementing I am facing lot of challenges. Please help me

1 month ago

guiqisApprentice

asked in Freshchat

Push Notifications on Freshdesk Messaging App

Hi guys,My Freshdesk Messaging app is not sending me notifications when users start a new chat (or even when users reply to a current active chat).The settings - in notifications tab are all checked.I've contacted support and they told me that I should “upload a APNS Push Certificate in your Freshdesk Messaging account". But this should be done only if I'm creating an app, or not?My issue is with Freshdesk Messaging app!

1 month ago

simontApprentice

asked in Freshchat

Email click metrics reliability

We have an issue whereby our ‘emails clicked’ data and metrics are clearly including automated ‘bot’ clicks related to safelink tracking.Has anyone faced this issue and dealt with it?Freshworks appear unable to resolve our issue, hopefully the community can!Many thanks.

1 month ago

dale.rosenbergApprentice

asked in Freshchat

Collecting data and allowing corrections

We would like to build a bot that allows us to collect data, store it and present back to user at the end of the conversation for them to confirm all is ok or to go back to the dialog that has incorrect data, but if we have 10 questions and they go back to question 3, we don't want them to have to fill in the answers again for questions 4-10. Any ideas please?

2 months ago

Konstantin KruminApprentice

asked in Freshchat

Some symbols in the Freshchat widget are being displayed as some random letters sometimes

Hello,In our website currently we have a Freshchat integrated and I noticed that sometimes the symbols in the widget are being displayed as this set of letters: I didn’t notice any particular pattern since it is happening quite not so often and seems to be happening at random. My assumption is that it is happening because those images are not being loaded on time when the web page loads, but I’m not sure. It is a SPA built with React and we have a following set up for Freshchat:Index.html has this script tag at the very end:<body> <noscript>You need to enable JavaScript to run this app.</noscript> <div id="root"></div> <script src="https://wchat.freshchat.com/js/widget.js"></script></body>App.tsx file has this piece right after opening div and it always has some value:{InitChat(chatName)}And here the function itself that calls for Freshchat:export const InitChat = chatName => { const firstName = chatName.split(' ').slice(0, -1).join('

2 months ago

be3nikaApprentice

asked in Freshchat

Bug in icon

2 months ago

usxcomApprentice

asked in Freshchat

eBay "positivefeedback" messages - how to turn off?

Hi,we are using freshdesk for our ebay customer support. unfortunately we receive “positivefeedback” messages in freshdesk as a ticket. We get hundreds of positive feedbacks every day and we dont want to get messages about it. How to turn it off? We did not activate feedback messages on ebay. We dont receive messages in our email account, we just receive it in freshedk. Thanks for your help. Best,Frank

2 months ago

dtuttleApprentice

posted in Freshchat

Raghav07Apprentice

asked in Freshchat

Error while creating freshchat ticket

Ticket is not getting resolved and not able to close.

4 months ago

paulparsonsApprentice

asked in Freshchat

How to start a bot from clicking a topic

I am trying to start one of my bots when it is clicked from topic but it is not initiating.

4 months ago

cakapcomApprentice

asked in Freshchat

How to embed In wordpress withour the chat widget?

hello,recently i tried to embed our suppor page on wordpress elementor, but the chat widget keep appearing inside our iframe, can you guys help us to remove it on our support page? any way or code to apply iside portal customization? thanks!

5 months ago

bactvApprentice

asked in Freshchat

Freshchat message:sent Event

Hi everybody,I’m a new Freshchat. Now, I have a problem about Freshchat.I’m use message:sent event to track when user send message, but the first time user send a message, that event not triggered. window.fcWidget.on('message:sent', function(resp) { console.log(‘response: ’, resp);});How can I resolve this problem. Please help me.Thank you!

5 months ago

caygriSkilled Expert

asked in Freshchat

it’s true whatsapp business is free it’s true?

Hello, I already have WhatsApp business if I buy estate plan of freshchat it’s free?

5 months ago

KristineApprentice

asked in Freshchat

Create external chat link in freshchat

Hi.I want to create external link in freshchat.In my site have button to chat, also code, but i want to make external chat link, so, i can by place anywhere.

5 months ago

DharaniApprentice

asked in Freshchat

Bulk import to create FAQs

Is it possible to bulk import and create FAQs using csv files in fresh desk messaging chatbots?

5 months ago

DharaniApprentice

asked in Freshchat

Setting delay in bot responses

How to set the delay time for each bot response in fresh desk bots

5 months ago

Khan121Apprentice

asked in Freshchat

How to support dark mode and light mode in Freshdesk Messaging iOS SDK Themes

My iOS application is supporting both the light mode and dark mode. In CustomThemeFile.plist i have set images in Assets.xcassets for dark mode and light mode and assign the image name to CustomThemeFile.plist it works perfectly but as i am doing same with color it is not happening. is CustomThemeFile.plist only support Hex color format ??

6 months ago

GreensleevesApprentice

asked in Freshchat

choosing email address by standard while working in different groups

Hello,since update from end of october 2021 we having the following problem.We have some agents working in different groups. One group is the maingroup. The other groups are for supporting teams.Now they have the problem when creating a new ticket the default sending address is from one of the groups which the agent is in just for supporting. And they can't setting a default sending email address. For example: the specific agent working in group B. And the same agent is supporting in group A. His maingroup is group B. The agent want to creating a new ticket by using function “new mail”. Now the senderadress was setting by default of senderadress from group A from Freshdesk! Befor this update, setting default sending adress was possible by activating the groups in special order. Did you have any solutions or tips for fixing? We hope of a fast solution. Kind regards, Greensleeves

6 months ago

CervinApprentice

posted in Freshchat

The reason for converting chats to tickets?

I’m currently in a trial for Fresh desk omnichannel and hoping to get some insights from users here in the forum. Current situation: As a SaaS company today we have in-app chat and email (gets connected in the same support view), most errands get solved in first contact but we snooze errands to the day after to follow up, then we close them. If there is an issue we track that in Jira and connect to the chat so we get alerts when updated tickets. Nothing in support leads to tasks that needs to be handled later or by someone els. We’re not happy with our current provider due to limitations of customization. Hope to get your thoughts on: How and why do you use utilize converting a chat to a ticket? After testing Freshdesk I’m a bit confused over the fact that chat conversations get’s converted to tickets. A ticket the customer needs to follow up on from a different view e.g not the in-app chat. From a customer perspective it goes against my values of keeping the dialog in one place inst

6 months ago

Michel BattyApprentice

asked in Freshchat

Notifying Multiple Contacts When a Ticket is Closed

There are times when multiple contacts are waiting for a ticket to be closed before they can start work on their part of a project. Ideally, I need to set up a contact group (not an agent group) to notify a subset of contacts that a ticket has closed.None of the current Freshdesk features meet my needs (this was confirmed by Freshworks—Saira Tehreem on 11.30.2021 @ 1152). I can create an automation rule to send an email to the Requestor, an Agent, or a Group (of Agents). I cannot send an email to a contact group.Higher Ed Example:A ticket is submitted to create a new course The course undergoes a review process The course is approved The ticket is closed The Agent and the Requestor receive notification that the course was approvedHere is what needs to happen next:Three contact groups (not agents) need to know the course was approved The contact groups vary depending upon the program for which the course was developed Each contact group comprises between five and ten people An email n

6 months ago

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