Is it possible to create a custom user event on Freshchat widget??????

  • 26 February 2021
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Hello Community,

Does anyone knows if there is a messenger event triggered on the frontend of the Freshchat Widget every time when the customer sends a message? The closest I have found in documentation is user-events, but it is pretty unclear how a custom user event can be set.

Has anyone used this feature before, it would be nice if you can share how this feature can be used.

Many many thanks!!!

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