#186978 - Re: Fresh Chat is not shown on the page

  • 5 November 2014
  • 2 replies

Hi Sirs,

Please refer to the below email:

Re: Fresh Chat is not shown on the page

Hi Aravind,

Thanks for your reply.

I’ve pasted the code to portal home as suggested, but it’s still not shown.



From: Aravind S <support@freshdesk.com>

Date: Wed, Nov 5, 2014 at 4:09 PM

Subject: Re: Fresh Chat is not shown on the page

To: nick@unovation.com

Hi Simy,

Thanks for reaching out to Freshdesk today.Glad to assist you through this query.

Could you please copy the chat widget code under admin->freshchat and have it pasted under admin->Helpdesk rebranding -> customise portal -> portal pages-> Portal home and check if the chat widget works?



Check your ticket status - https://support.freshdesk.com/helpdesk/tickets/186947

On Thu, 6 Nov at 2:16 am , Nick <nick@unovation.com> wrote:

Hi sir,

We just updated the theme of our help centre. However we found that the freshchat toolkit was disappeared. The link below is for you reference:


In the page source we could find that the js script was successfully loaded, the the css/js links for the chat were created as well, but the freshchat toolkit was not initiated. Could you please help to take a look into this problem?




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2 replies

Userlevel 4
Badge +12

Hi Simy,

Please let me know your phone number and a convenient time for a screensharing session. Hope to get you connected in the call soon :)


Help me