Access Denied to portal

  • 8 January 2019
  • 2 replies


when i tried to enter today to portal i get a message saying that I have no access to portal. I'am the administrator of the account. I attach screen capture.


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2 replies

Userlevel 1

Hello Roberto,

We're facing issues with the unified login page. Our team is already on the case and you can expect this to be resolved soon. Please follow for the latest updates on the issue.


Userlevel 1


We've fixed the issues with the unified login and your agents should be able to access the helpdesk without any issues. Please let us know if you or your agents are facing any troubles with logging in to your account.