Activation mails not sent

  • 19 December 2018
  • 1 reply

When a new customer registers his account via the portal they don't get an activation email/password email ... Nothing ?

Anybody any idea? I'm on the free plan for now.

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1 reply

Userlevel 1

Hello Bram,

Our spam monitoring service automatically blocks the outgoing emails for an account if there's something suspicious or if the domain hasn't been verified. Also, there's a certain threshold of tickets that need to be in the helpdesk to activate the email notification service. Last I checked, your account had just 8 tickets, which might be lesser than the threshold set. 

Can you please try creating a few more tickets and then see if the notifications are getting through as expected?