When a new customer registers his account via the portal they don't get an activation email/password email ... Nothing ?
Anybody any idea? I'm on the free plan for now.
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Userlevel 4
+12
Hello Bram,
Our spam monitoring service automatically blocks the outgoing emails for an account if there's something suspicious or if the domain hasn't been verified. Also, there's a certain threshold of tickets that need to be in the helpdesk to activate the email notification service. Last I checked, your account had just 8 tickets, which might be lesser than the threshold set.
Can you please try creating a few more tickets and then see if the notifications are getting through as expected?
Cheers!
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