Add a note and Resolve

  • 21 August 2013
  • 3 replies

Add a note to explain the status of the ticket and update the status of the issue to "Resolved" so that the customer can go ahead and close the ticket . 


1. Download the zip file.

2. Unzip and open the .txt file

3. Copy the code from the file

4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button

5. Give a Name and Description to this plug for future reference 

6. Select the text box “Show this widget in ticket view page”

7. Copy the code from the .txt file here and click the button "create and enable"


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3 replies

I have this problem, maybe due to italian language?


Would there be a way to do this for Reply in a ticket? 'Reply and set Waiting' (waiting on customer)?

 Not to worry, found it!

<div id="add_btn_send_resolve_in_reply"></div>
<script type="text/javascript">
jQuery(document).ready(function() {
if(jQuery('body').hasClass('ticket_details')) {
var buttonLabel = 'Send and set Waiting';
//Adding the new button
jQuery('#HelpdeskReply .btn-toolbar>span:last').before('<span class="btn-group"><button class="btn" rel="custom-reply-status" data-cnt-id="cnt-reply" data-status-val="6">' + buttonLabel + '</button></span>');
//Moving the Save Draft to the left side.