Add email to an existing Ticket (forwarding)

  • 18 January 2019
  • 0 replies
  • 12 views

  • Apprentice
  • 0 replies

Hallo Freshworks Community,

 

at the moment it is configured as default. To add an existing email to an existing ticket we have to sent this email with the following characters [#TICKENUMBER] within the subject line to the FreshDesk. Is it possible to define own keywords to add the email to the ticket?


BR

Philipp


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