Adjust description field size for customers

  • 9 September 2022
  • 3 replies

I’m new in freshdesk and I have the same question, however, the topic has been closed.

Is there a way to adjust the size of the description field ? Most of my customers want to include a printscreen in the text, but then the windows of the description field is way to small.

3 replies

Userlevel 6
Badge +6

Hi @JDCQ - thank you for your query. We will have someone from our support team respond.

Tagging @Pooja Bernice - please can you look into this!

Userlevel 5
Badge +5


Welcome to the Freshworks Community!

I understand you are looking to adjust your description screen size, I am afraid we do not have the option to resize as of now, but the character limit to the description box is currently unlimited. There shouldn’t be any issues in filling the field due to this, we do have the option of including attachments which can be a solution to include screen-caps if required.


This sounds like an issue that should be solvable via CSS on the theme. Any hints which specific parameter this may be related to?