I’m new in freshdesk and I have the same question, however, the topic has been closed.
Is there a way to adjust the size of the description field ? Most of my customers want to include a printscreen in the text, but then the windows of the description field is way to small.
Adjust description field size for customers
Userlevel 6
+6
Hi
Tagging
Userlevel 5
+5
Hi
Welcome to the Freshworks Community!
I understand you are looking to adjust your description screen size, I am afraid we do not have the option to resize as of now, but the character limit to the description box is currently unlimited. There shouldn’t be any issues in filling the field due to this, we do have the option of including attachments which can be a solution to include screen-caps if required.
Cheers!
This sounds like an issue that should be solvable via CSS on the theme. Any hints which specific parameter this may be related to?
This sounds like an issue that should be solvable via CSS on the theme. Any hints which specific parameter this may be related to?
I got this to work with the following CSS code:
/* make description box adjustable, vertically */
div.fr-wrapper.show-placeholder {
resize: vertical;
}
Userlevel 4
+12
Hello
.fr-element.fr-view {
height:300px;
}
.fr-wrapper {
min-height:300px;
}
You can add this code to the Admin > Portals > Customize > Edit theme > Stylesheet > CSS section. This is how the description field would look like with the code added to the CSS section:
You can adjust the px values if you would like to expand it a bit more.
Cheers!
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