Agent devides ticket, but can't see it

  • 22 April 2016
  • 3 replies

Agent of my new group (whosale sales) devides ticket. But new ticket is in default groupe "sales"

How can i do, new ticket will be in the same groupe as agent?

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3 replies

Userlevel 1


Apologies for the pretty late reaction on the post. Any split response should fall into the same group as the parent ticket. Drop us a note here in case if you're seeing something different and we'll act on it immediately.


Thank you for answer.

 Yes, I already know, why

Userlevel 1

Hi Dmitriy,

Thank you so much for the response. Can you please share your note on what exactly happened so that our community users can benefit from the same?

Thanks in Advance!