Hello,One of newer agents is recently facing an unknown problem when trying to login on our Freshdesk.On the browser Chrome, she receives the following error: “This webpage doesn’t work. If this probleem keeps occuring, please contact the site owner.” On the browser Edge she receives the error below: “There was an unexpected error (type=Not found, status=404). Organisation not found.” Is this a known problem?Kind regards,Bart De Ridder

Question

Agent unable to access Freshdesk

4 months ago
10 January 2023
4 replies
52 views

Bart De Ridder
Apprentice
1 reply

Hello,

One of newer agents is recently facing an unknown problem when trying to login on our Freshdesk.

On the browser Chrome, she receives the following error: “This webpage doesn’t work. If this probleem keeps occuring, please contact the site owner.”
On the browser Edge she receives the error below: “There was an unexpected error (type=Not found, status=404). Organisation not found.”

Is this a known problem?

Kind regards,

Bart De Ridder

4 replies

Bart De Ridder
Author
Apprentice
1 reply
4 months ago
10 January 2023

For some reason, the image won’t show in my original request.

See image below

1 Attachment

Userlevel 5

jim.stephen
Community Manager
100 replies
4 months ago
10 January 2023

Hi @Bart De Ridder

Greetings from Freshworks Community!

We are facing a global downtime with login at our end, where the Freshworks organisation login page does not load as expected, resulting in 500 series errors. Our best hands are working on fixing this issue, Unfortunately, we do not have an ETA as of now, However you can check our status page for the updates: https://updates.freshdesk.com/incident/303780

Apologies for the inconvenience caused.