Agent unable to access Freshdesk

  • 10 January 2023
  • 4 replies



One of newer agents is recently facing an unknown problem when trying to login on our Freshdesk.

  • On the browser Chrome, she receives the following error: “This webpage doesn’t work. If this probleem keeps occuring, please contact the site owner.” 
  • On the browser Edge she receives the error below: “There was an unexpected error (type=Not found, status=404). Organisation not found.”


Is this a known problem?

Kind regards,

Bart De Ridder

4 replies


For some reason, the image won’t show in my original request.

See image below

Userlevel 5
Badge +5

Hi @Bart De Ridder 


Greetings from Freshworks Community! 


We are facing a global downtime with login at our end, where the Freshworks organisation login page does not load as expected, resulting in 500 series errors. Our best hands are working on fixing this issue, Unfortunately, we do not have an ETA as of now, However you can check our status page for the updates: 


Apologies for the inconvenience caused.

I used and logged in to Australian via VPN. Different server seemed to work.

Userlevel 3
Badge +3

Thank you for letting us know, @Gregwhroberts. Now since the issue has been resolved from our end, you should not be facing this going forward.


Feel free to drop a note here incase of further queries :)