Does anyone have information on how to create an ticket aging report?
I saw a reference to the Ticket Lifecycle report, but I did not find in in the analytics.
Can you assist?
Aging Report
Hi
Thank you for reaching out to the Freshworks Community.
Could you please DM us your Freshdesk Account URL to check if this particular report is available for your Freshdesk account or not?
The Ticket Lifecycle report is available only from the Pro/Estate plan onwards. Here is the solution article for your reference - https://support.freshdesk.com/en/support/solutions/articles/50000000029-ticket-lifecycle-report-in-analytics
Thank you!
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.