Question

AHT Functionality

  • 5 April 2022
  • 0 replies
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Good morning all.

 

Looking at the new AHT enhancement to be released on Freshdesk it would appear to be a global on/off switch, is it likely it could be configured down to group or even ticket level?

 

We are rather unique users of Freshdesk so this may seem an odd request, but it could work extremely well for one kind of ticket we raise, but not for all of them

 

Cheers in advance

 

Steve


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