Allow tab indentations in support tickets

  • 16 March 2021
  • 1 reply

When copying code into a support ticket generated on a support portal, freshdesk sems to accept spaces but ignore tab indentations. For example


When pasted looks like


The tab key does not seem to do anything either when used in the ticket window.

Is it possible to support tab key indentiaton in Freshdesk?


Best answer by Keer 16 March 2021, 16:57

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Userlevel 5
Badge +12

Hi @mark_16129, I hope you are doing well today. Thank you for bringing this up and elaborating on the situation at hand.

Yes, you are right, currently, the tab indents are not supported and this has already been raised as a feature request to our team. 

 We’ll add your feedback to support the usecase of the feature. 

Have a good day!