Question

altering dropdown choices via api

  • 9 September 2022
  • 1 reply
  • 116 views

Is it possible to add dropdown choices in freshdesk ticketing dropdown fields via api?


1 reply

Userlevel 5
Badge +5

Hi @tanmayKi 

 

Greetings from Freshworks Community!

 

In regards to your query on adding Dropdown values in a Dropdown field, you can make use of update a ticket field API. This API documentation of Freshdesk will help you on the same: https://developer.freshdesk.com/api/#update_ticket_field

 

Hope this helps. 

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