Question

Analysis of log times

  • 24 January 2023
  • 0 replies
  • 2 views

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For some operations we record the processing times. We need these to be able to bill services correctly.

When the billing is analyzed and discussed with the customer, it would be extremely helpful to have more information. For reports, when you call up the underlying data, you have a very limited selection of ticket fields.
We would like to do an analysis with all other regular ticket properties as well. 

Currently you can only choose this:

 


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