Analytics - Stop automatic export of reports

  • 21 March 2023
  • 1 reply

Badge +2

Hey community,

In analytics, is there a way to stop scheduled reports being sent to me? I set up a test report to be exported and sent to me on a certain frequency and now I don’t need it anymore.

I might have actually deleted the report itself, but I’m still receiving copies of it. 

Many thanks,


1 reply

Userlevel 3
Badge +8

Hi @Toni-MarieB 

Greetings from Freshdesk community!


To stop receiving emails for scheduled reports, you may navigate to Analytics>Settings(gear icon next to New report button)>Schedules and delete the schedule from there. If it was scheduled under Legacy reports, please go to the Reports tab > open the concerned report > click on the green calendar icon against the name of the report. This green calendar icon indicates that a report was earlier scheduled.