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Android App Crashes on my Samsung S7

S
Rank

The freshdesk app on my phone crashes several times a day.  It will always restart itself and continues to work.  It would be great if the app didn't crash, but what would be even better is if it didn't have to notify me each and every time.  If it's smart enough to restart after a crash it could just do that and I wouldn't have to acknowledge the crash each time.

11 replies

T
Rank

Hi Sean,


Thanks for the feedback. We are resolving a few of the known crashes in the next release (due in couple of weeks). We will get back to you to see if the problem persists post the update. We will also consider suppressing the crash notification. Thanks for your patience. 


Thilak

H
Rank

1 Open the Settings app · 2 Tap Apps · three Tap Google Play Store · 4 Tap Storage · 5 Tap Clear statistics and Clear cache · 6 Tap the lower back icon · 7 Tap Force Stop to shut

Keer
Userlevel 5
Badge +12

1 Open the Settings app · 2 Tap Apps · three Tap Google Play Store · 4 Tap Storage · 5 Tap Clear statistics and Clear cache · 6 Tap the lower back icon · 7 Tap Force Stop to shut

Thanks for sharing your insights on this, @hunisye12 !

Cheers, Keer, Freshworks Community Team
StellaZoe

hello @hunisye12 that really helpful for me also. Thanks for guidance and share your opinion and solution.

Keer
Userlevel 5
Badge +12

Hi @yttr333 and @StellaZoe, are you facing the same issue with the app? If so, kindly share the details to support@freshdesk.com and our support buddies would be able to help you further. 

 

Thanks.  

Cheers, Keer, Freshworks Community Team
StellaZoe

Thank you, not a big problem and solved by 

@hunisye12 suggestions. 

hemanth.ramya
Userlevel 5
Badge +8

Great, thanks for the update @StellaZoe.

For any further help, please feel free to drop a note here or write to support@freshdesk.com and we would be happy to assist! :)

 

Cheers,

Freshdesk Community Team 

Ramya, Freshworks Community
gwsas333
Rank

I didn’t suppose they were the same app due to the fact the screenshots within the tutorial have been one of a kind from the apk this is on the marketplace.

eagleapk113
Rank

The screenshots in the tutorial did not look like the app on the market, since they were different from the screenshots in the tutorial.
 

Jane doe
Rank

hello sean_14998It that really confusing and had occurred with me as well. Thanks for guidance @hunisye12 and share your opinion and solution. It is fixed at my end.

B
Rank
 

Hi Sean,

 

 

 

Thanks for the feedback. We are resolving a few of the known crashes in the next release (due in couple of weeks). We will get back to you to see if the problem persists post the update. We will also consider suppressing the crash notification. Thanks for your patience. 

 

 

 

Thilak

Did you try out hunisye12 method? It really works. I tried it.

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