I've had several instances lately where customers have emailed in, and no ticket has been created. FD support has thus far provided only a lame "our servers are behind" excuse which is bullsh*t because the ticket is NEVER opened.
I just opened (another) P1 with support to get it resolved. Is anyone else seeing the same problem (unfortunately the only way to tell is either audit your inbound address or they contact you via some other means...)
THIS IS A HUGE PROBLEM and I will abandon the platform if I see it again.