I'm able to successfully import some tickets via the json API.
Also, I'm able to change attributes of existing tickets via the same API. However, I noticed that the ticket "description" field (the content of the first post within a ticket) is not updated even though the reply I get is "200 OK" and all other fields are successfully updated.
Has anybody encountered a similar issue and why the description field cannot be updated?
Thanks in advance for any feedback.
The API V2 allows you to update the description field on the ticket. Here's the link to the documentation: https://developer.freshdesk.com/api/#update_ticket
I am also facing this issue. While updating the ticket using API, the 'description' remains unchanged. Is there any way to update it using API?